The BOQ Kitchen

At BOQ we understand all relationships require dedication to constantly improve, and as a valued customer we really value your honest feedback to help us achieve our vision.

That's why we've set up ‘The BOQ Kitchen' - an ongoing, interactive online community where customers who sign up as a ‘BOQ Kitchen Advisor' have the opportunity to provide feedback on products and services throughout the year. As a BOQ Kitchen Advisor, your feedback can directly influence important business decisions to help make your experience better with BOQ.

Join the BOQ Kitchen

As a member of the BOQ Kitchen, you will have the opportunity to:

• Voice your opinion on all things BOQ
• Hear how your feedback is adding value and influencing business decisions
• Discuss new concepts or ideas yet to be released to the public

Becoming a member is easy, all you have to do is click the link below and answer a few get-to-know you questions. After that, you will officially be a member of the BOQ kitchen.

We design our activities to be fun, friendly and fast, so we focus on what is most important. Below is a guide for how often we’ll be in touch and what’s involved.

• 1 survey a month
• 5 minutes per survey
• Opportunity to win incentives and prizes

When you're a part of the Kitchen community you directly make an impact to BOQ. For those of you who are already a Kitchen Advisor, thank you for your ongoing feedback and involvement.

In 2020 our Kitchen Advisors:

• Helped shape future customer communications approach (including channel and content);
• Informed our COVID-19 response and support measures;
• Shared ideas for future digital enhancements;
• Contributed to future branch design; and
• Told us what matters most when it comes to their banking, with an overwhelming response for making interest rates easier to understand and locate.

We'd love to hear from you, so feel free to drop us a note anytime

Email us