Customers/Authoriser/Delegated Users can choose from a number of different levels of access for each account and for each Delegated User:

Access Level

Definition

None

No information will be displayed to the User.

View Only

Can create payees, billers and payers but not execute payments.

Create View

Can setup payments for processing but is not counted as an authoriser and cannot authorise payments created by other users.

Execute View

Full access for account within limits and payment actions allowed.

Note: The word Restricted is displayed for any accounts where the access rights for the account for the Delegated User contains either None, Create No View or Execute No View.

Can a Delegated User view secure mail messages?

If a delegated user has a view component for every function on each account they can access, they will be able to view all secure mail messages sent and received. This will include secure mail messages which are related to accounts that the delegated user may not have access to.

Can a Delegated User have access to upload Payment Files?

Yes. Given the customer is setup to use Payment File Upload Facility, the customer can enable Payment File Upload for Delegated Users.

The customer can enable this function in the Manage Delegated User Access Level screen on Internet Banking.

Need more help? Please call our Customer Contact Centre on 1300 55 72 72 (operating hours are 8am – 8pm Monday to Friday and 9am to 5pm on Saturday).