Request Type
Documents Accepted
- Completed Disputed Request form
- All relevant supporting documents
Transaction/Payment Trace
- Signed written request with trace request details
- All relevant supporting documents
- Completed Letter of Authority form
- All relevant supporting documents
Collections
- Any document request by the Collections team
- Completed Hardship Personal Financial Summary
- All relevant supporting documentation
- Completed Direct Debit (Easi-Pay) Request form signed by all relevant account holders