1. Log in to the app.
2. From the home screen, select the credit card.
3. From the list, tap on Request account closure (last option shown).
4. Take note of the warning messages (including redeeming QRewards before closing) and if proceeding, click on Continue to close account.
5. A balance breakdown is shown. If proceeding, click on Continue (blue button at bottom right).
6. A confirmation message appears. To proceed, click on Confirm and continue (blue button at the bottom of the screen).
7. Select the reason for the account closure request and click Continue (blue button).
8. The account closure request has now been submitted, and the screen shows information of what happens next. Then click on Finish to go to the
home screen.
1. Log in to the app.
2. From the home screen, tap on Accounts (wallet icon at the bottom of the screen).
3. From the accounts list, select the credit card.
4. At the top right, tap on the menu (three dots in a circle).
5. From the list, tap on Request account closure (second option from the bottom).
6. Take note of the warning messages (including redeeming QRewards before
closing) and if proceeding, tap on Continue with closing account.
7. Check the text on screen about the final breakdown and tap Next.
8. If there’s a balance owing, opt to pay this now by tapping on Make final balance payment, otherwise tap Pay later. If the account is in credit, options will appear to enter an account for the credit to be refunded.
9. Check the details on the screen and if satisfied, tap on Confirm and submit.
10. From the list, tap on the reason for wanting to close the credit card account.
11. Review the text on the screen and if continuing, tap on Done.
12. In the Accounts screen, the credit card
shows as CLOSURE PENDING. Tap on the credit card.
13. There is a message that re-confirms CLOSURE PENDING along with Your credit card has been cancelled.