Under current government legislation, customers of financial institutions need to satisfy Customer Identification Requirements when opening an account.  To assist you with identifying the types of documentation that are acceptable, please see a summary of some of the forms of documentation that may assist you below.  Remember, the branch must sight original documents. BOQ reserves the right to require further proof of identity even if ALL the necessary identification documents are presented.

To identify and verify your identity one of the following document combinations must be held (photocopies of original current documents) and verified as originals in your branch:

  • Two (2) A documents (A+A); or
  • One (1) A document AND one (1) B document (A+B); or
  • One (1) A document AND one (1) C document (A+C); or
  • Two (2) B documents (B+B); or
  • One (1) B document AND two (2) C documents (B+C+C)
  • One (1) D document for Special Cases Only

Please select your documents from the different categories in the following table. Remember that the branch must sight the original documents and all documents presented must be in the same name.

PERSONAL CUSTOMER IDENTIFICATION DOCUMENTS{highlight-row}
A Documents (Primary Photographic){grey-row}
  • Licence or permit issued for the purpose of driving a vehicle
  • Passport issued by the Commonwealth
  • Passport or similar document issued for international travel that contains a photograph & signature
  • A card issued for the purpose of proving the persons age (18+ card)
B Documents (Primary Non-Photographic){grey-row}
  • Birth certificate or birth extract
  • Citizenship certificate issued by the Commonwealth
  • Pension card or health care card issued by Centrelink that entitles financial benefits
C Documents (Secondary){grey-row}
  • Debit or credit card (1 per institution)
  • Student photo identification card (issued by an Australian Tertiary Education Institution)
  • Government or utilities service provisions (< 3 months)
  • School Principal Letter (< 3 months)
  • Government notice of financial benefit (< 2 months)
  • Bank statements (records for 12 months or more)
  • Rental agreement (residential or business premises)
  • Blue card - issued by Commission for Young People and Child Guardian (CYPCG)
  • Firearms Licence
  • Land titles office records
  • Defence Force identification card
  • Gaming licence (Australian Government issued)
  • Government notice of tax debt (< 2 months)
  • MINORS - Student photo identification card (issued by an Australian Primary/Secondary school. Must include name, DOB or address to be acceptable)