Remote access scams often occur when a scammer contacts you pretending to be from a well-known company (e.g. telephone or internet provider, online marketplace, video or music service).

The scammer will ask you to download remote access software onto your computer or mobile device.  Scammers typically explain this is to , 'find out what the problem is'.  The scammer may also direct you to make payments to the 'company’s account' or perform other funds transfers.

Warning signs

• Receiving a call from someone advising they have detected internet or performance issues with your computer or modem.
• The caller asking you to buy a piece of software or a service to ‘fix’ your computer.
• Caller asking you for personal details and/or banking or credit card details.

They may then ask for some or all of the following:

• Remote access to your computer.
• You to log into your internet banking.
• A need to refund your account.
• You to return the refund that was 'overpaid'.

How to protect yourself

• If you receive a phone call out of the blue about your computer or internet service and remote access is requested –  hang up  – even if they mention a credible company.  If in doubt, call your internet service provider back on a trusted phone number.
• Never give an unsolicited caller remote access to your computer or mobile device.
• Never give your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source.
• Make sure your computer is protected with regular updates, anti-virus / anti-malware software, and a firewall.
• Research software first and only purchase software from a source that you know and trust.
• If you have fallen victim to a scam or you receive a lot of unsolicited emails and phone calls consider changing your email address and phone numbers.

If in doubt, contact BOQ urgently on 1300 55 72 72, visit www.boq.com.au/contact-us for our operating hours.