A threat and penalty scam is where the scammer threatens you with harm, arrest or legal action in an attempt to extort funds. These cybercriminals often impersonate legitimate government departments or law enforcement agencies.

Warning signs

• Cold calls, automated voice messages, emails or text messages threatening severe action if you do not comply with payment.
• Threats of deportation, claims of unpaid taxes or overdue bills, threats to expose incriminating online activity, compromised bank accounts or warrants for arrest.
• Payment requested via international money transfer, gift card, cryptocurrency, direct bank transfer or cash deposit.
• Requests to keep communications confidential and to lie to friends, family and your bank.

How to protect yourself

• End the phone call immediately and do not act upon any requests.
• Never provide personal information, bank account details or balances to a third party.
• Contact the relevant agency or department on a trusted number to verify the validity of the call.
• Stay tuned to local police advice, such as from Queensland Police Service

If in doubt, contact BOQ urgently on 1300 55 72 72, visit www.boq.com.au/contact-us for our operating hours.