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If choosing option 1 on the Switching Regular Payments Form, BOQ will transfer all direct debits and direct credits to BOQ. If you would like a list of regular payments, but don’t wish BOQ to notify any Debit Users of your account change, please choose option 2 on the form. If you chose option 2, on receipt of the list you may ask BOQ to assist in notifying all or some Debit Users through a Notice of Variation Form, available in branch, or you may choose to contact each company/business directly.

The switching process will notify the Debit User of the account change, however they are not obligated to action this change. Some Debit Users will not accept this form of notification (such as some government agencies) or are unable to be contacted. Therefore we recommend if the change has not been actioned within 4-6weeks of submitting this request, you contact the company/business directly to implement the change.

Though the forms provided can help with the majority of regular payments there are some that can be missed in this process. These can include:

Regular transfers set up on the customer’s old financial institution or electronic banking (such as rent)
Payments set up using your previous debit or credit card details (such as Netflix)

For these payments, we also suggest the customer contact each company/business directly.

Conditions, Criteria and Fees Apply. You should obtain and consider the relevant Product Disclosure Statement (PDS), terms and conditions and Guide to Fees and Charges for the product before making any decision about whether to acquire or continue to hold it. Full terms and conditions are available online or at any Bank of Queensland branch.