Bank of Queensland (BOQ) is dedicated to providing flood and disaster relief to our customers and communities across Queensland and New South Wales. Read on to find out how we’re helping those in need during this time. 

As the severe weather continues to cause dangerous conditions, your safety is our highest priority. For assistance due to flood or storms, call the State Emergency Service on 132 500, or for life-threatening emergencies call 000.


Flood relief available to customers 

Bank of Queensland (BOQ) is activating its Emergency Fast Track Relief assistance to provide urgent support for customers of BOQ, BOQ Specialist and BOQ Finance who've been impacted by the extreme weather.

When safe to do so, impacted customers are encouraged to contact the Customer Assistance teams to discuss the flood and disaster relief options available to them.

Speak directly to a member of our team:

 Ways we can assist impacted customers include:

  • 90 day deferral of loan repayments (i.e. Home Loans, Business Loans, Personal Loans, Asset Finance) which may be capitalised to the loan over the remaining term;
  • Waiver of fees associated with transactions relating to the financial difficulty assistance;
  • Early release of funds held in customer Term Deposits (including waiver of fee);
  • Temporary overdrafts for transactional accounts.

Find out more about our financial difficulty assistance or submit an online application here.

How we’re supporting the community

As well as helping our customers, BOQ is providing flood relief to communities across Queensland and NSW. To date, BOQ has donated $25,000 to QEFS to deliver valuable equipment, training and support to our volunteers as they assist the Queensland community. This donation will support the brave men and women who are helping those who need it most.

Our employees are doing their bit to help affected communities too, with the BOQ Group Mud Army volunteers receiving paid time off to assist with clean-up efforts. BOQ Group has also committed to matching any employee-made donations to organisations that support impacted individuals and communities.