Domestic and Family Violence Support
How we can support you
How we can support you
Domestic & Family Violence happens when one person in a relationship uses violence or abuse to control the other person. It is usually an ongoing pattern of behaviour aimed at controlling a partner through fear.
Abuse can include the following:
Financial abuse is a form of Domestic & Family Violence that prevents a person from becoming financially independent. It is about power, control and manipulation of an individual, and often occurs with other forms of violence.
Some common forms of financial abuse include:
If you are experiencing Domestic & Family Violence and/or financial abuse, we are here for you. It takes courage to talk openly about your situation. We will provide you with confidential support to help you with your banking needs.
We can help by:
We have put together a Domestic & Family Violence Customer Resource Guide to help support you if you are experiencing financial abuse as a result of domestic & family violence. You can also request a copy to be printed for you at your local branch.
If you are concerned about your financial position and/or ability to meet financial commitments as a result of domestic & family violence, the BOQ Customer Assistance Team may be able to assist. You can contact the team directly on 1800 079 866 or apply for financial hardship online here.
Assistance may include options such as:
There are several specialist services that can help you if you are experiencing Domestic & Family Violence and/or financial abuse.
If there is an immediate threat to your safety call emergency 000.
An independent not-for-profit community organisation that provides legal services to the public, focusing on the disadvantaged and people with special needs. You can locate state based community legal centres according to your needs and location. Visit NACLC and search by postcode.
If you’re experiencing financial abuse, there are ways to keep your finances safe. There are steps you can take before you make your intention to leave known to your partner, and after you’ve left, to help secure finances for the future.
We’ve published a blog which includes details of where you can go to get help, as well as tips to protect your finances and achieve financial independence if you are experiencing abuse.