Who can I speak with?

We know that being a victim of fraud or scam is an unpleasant experience, and we are here to help you regain control of your accounts.

Our branches are here to help

You can visit, call or email a BOQ branch. To locate your BOQ branch please visit our branch locator page. 

Our Financial Crimes operations team is here to help

BOQ's dedicated Financial Crimes Operations team helps protect customers against fraud and scams and seeks to recover funds for customers that fall victim. They also help educate our customers their families or friends, or the general public about fraud and scams.  If you need to report a fraud or scam contact the team via financialcrimes@boq.com.au.

Our call centre is here to help with general enquiries such as:
  • To help you get a clear picture of your accounts with us 
  • To help you with unrecognised transactions
  • To inform us about a lost or stolen card
  • To request a card be put on hold
  • To help you close and reorder a new card if fraud has occurred
  • To help you dispute a transaction
  • To connect you to your branch or relationship specialist
  • You can call them on 1300 55 72 72 (24 hours a day, 7 days a week)

 

What other support is available?

  • Scamwatch is run by the Australian Competition and Consumer Commission (ACCC). It provides information to consumers and small businesses about how to recognise, avoid and report scams
  • IDCARE is a not-for-profit national identity and cyber support service. IDCARE can help BOQ customers reduce the harm they experience from the compromise and misuse of their identity information. 
  • The Australian Cyber Security Centre (ACSC) leads the Australian Government’s efforts to improve cyber security. It provides advice and information on how to protect yourself and your business online 
  • The Australian Banking Association (ABA) is comprised of 22 banks from across Australia. ABA advocates for a strong, competitive and innovative banking industry