Who can I speak with?

Losing a loved one can be an upsetting and stressful experience. We are here to help make the process of settling your loved one’s banking and estate as easy as possible during these difficult times.

Our branches are here to help

You can visit, call or email a BOQ branch. To locate your BOQ branch please visit our branch locator page. 

If you are worried about not being able to meet your financial commitments, you should speak to our Customer Assistance team: 
Our call centre is here to help with general enquiries such as:
  • To help you get a clear picture of accounts with us
  • To connect you to your branch or relationship specialist
  • You can call them on 1300 55 72 72 (24 hours a day, 7 days a week)

What other support is available? 

  • For free counselling please contact our call centre on 1300 55 72 72 (24 hours a day, 7 days a week) to find out about a free counselling and advisory service with Benestar. This means you can receive free professional guidance to more effectively manage some of the personal problems you may be facing
  • Ask Izzy is a mobile website that connects people who are in crisis with the services they need right now and nearby. To help you with a wide range of support, available within your post code, go to https://askizzy.org.au
  • Financial Counsellors can also help you set a budget and identify any government or other relief that may be available to you. Listings of Financial Counsellors can be found at The National Debt Helpline website on 1800 007 007