Who can I speak with? 

We know that being injured or ill can often impact your finances. We are here to help you navigate through the uncertain times. 

Our branches are here to help

You can visit, call or email a BOQ branch. To locate your BOQ branch please visit our branch locator page. 

If you are worried about not being able to meet your financial commitments, you should speak to our Customer Assistance team: 
Our call centre is here to help with general enquiries such as:
  • To help you get a clear picture of your accounts with us
  • To connect you to your branch or relationship specialist
  • You can call them on 1300 55 72 72 (24 hours a day, 7 days a week)

What other support is available?

  • To help you calculate how much you can save based on your income and expenses go to our Budget Planner
  • To help you make an informed decision about your financial future. A range of helpful resources are available from Money Smart.  You may also want to seek legal advice about your circumstances
  • Financial Counsellors can also help you set a budget and identify any government or other relief that may be available to you. Listings of Financial Counsellors can be found at The National Debt Helpline website on 1800 007 007
  • Coping with illness or injury can be difficult, so it’s important you look after your mental health. For free counselling please contact our call centre on 1300 55 72 72 (24 hours a day, 7 days a week) to find out about a free counselling and advisory service with Benestar. This means you can receive free professional guidance to more effectively manage some of the personal problems you may be facing
  • Ask Izzy is a mobile website that connects people who are in crisis with the services they need right now and nearby. To help you with a wide range of support, available within your post code, go to https://askizzy.org.au