A helping hand, whenever and wherever you need it

We know that buying a home can be a complex process, whether it’s your first or your next. At BOQ, we’re here to help you navigate every step of the home loan journey through our Pocket Banker app.  

Pocket Banker is a secure communication platform that allows you to connect and seamlessly interact with your BOQ lender when it suits you. Your lender will always get back to you as soon as they can, providing you with the same exceptional, personal service you’d expect at one of our BOQ branches.

Pocket Banker works like all your other favourite messaging apps and allows you to instant message, video call and share documents securely with your BOQ lender through a mobile app or online. 

An easy way for you to complete your home loan application

Simple and convenient instant messaging

Message your banker whenever you need them, straight from your phone. No need to wait for a reply, just go on with your day and they will respond as soon as they can.

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Schedule and receive video and audio calls

Schedule video and audio calls with your banker. During your call you can also enable features such as screen sharing, annotation and laser pointers to make collaborating easy.

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Quickly and securely share documents

Upload and share important documents with your banker. You can also make comments, mark-up changes and write notes directly on the documents when you have any questions.

Pocket Banker by BOQ app

Available in the App Store and on Google Play. Search "Pocket Banker" and download today.

Key features of Pocket Banker include:

  • Mobile app and web portal access
  • Bank grade security
  • Biometric login – Touch and Face ID
  • Instant messaging and video calls with
    your banker
  • Access to history of your chat and documents
  • Calendar integration
  • Share files and documents
  • Create reminders and to-do list

Your Pocket Banker Experience


Chat Today

Click "Chat today"


Create your Pocket Banker profile

We will be in contact

Within a few minutes, a BOQ banker will greet you. They'll get to know you and understand your needs. From there, they'll be able to refer you to one of our BOQ lenders.

BOQ Lender

Your BOQ lender will reach out to you in a day or two to kick off your home loan conversation and support you on your journey.


Since you’re speaking with a real person at every stage through Pocket Banker, sometimes our BOQ lenders won’t be able to respond instantly. But rest assured that they’ll get to your message as soon as they can! Our hours are Monday to Friday, 8.00am - 6.00pm (AEST).

Ready to get started?   Chat today