Home and Contents Insurance

It's cover with smart solutions that aim to prevent accidents before they happen.{sub-heading}

Get a quote

Call us on 1300 159 298

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BOQ Home & Contents Insurance{yellow-border}

BOQ Insurance offers smart Home and Contents Insurance to help you protect one of your most valuable assets. We’re investing in making your home a safer space all year round, with smart solutions that help keep you protected from avoidable accidents.

The quick and clever sign-up process uses property data from a range of sources to identify features about your home. Your home insurance quote is then auto-populated with this information, which means it can take as little as 3 minutes to complete.

Why choose BOQ Home & Contents Insurance

What you're covered for{yellow-border}

If you have a home or contents policy, you are covered for loss or damage at the insured address, caused by an insured event during the period of insurance.

Natural disaster damage

If your home is damaged by a severe weather event (such as flood, fire, storm), we can help cover the cost of reconstruction and, if you have contents cover, replace your eligible contents.

Home office

Cover for eligible loss or damage to your home office equipment up to $20,000.

Water damage

If your home and contents are damaged by water (e.g. due to a pipe bursting), there’s cover for the repair costs.

Theft or vandalism

Cover for the cost of replacing eligible stolen or vandalised contents with new ones.

Rebuilding your home

On top of your agreed sum insured, there’s cover for the costs of demolition and design fees.

New for old

Cover for the cost of replacing eligible contents lost or damaged in an insured event with new ones.

Temporary accommodation

If your home is unfit to live in after an insured event, we can cover the cost of alternative accommodation for up to 12 months (up to 10% of your home sum insured).

If someone is injured or their property is damaged while visiting your home and you’re found legally liable, we can help cover the compensation and associated legal costs approved by us (up to $20 million).

These are some of the highlights and benefits of our cover for Home and Contents Insurance. Limits, conditions and exclusions apply. Please refer to the Product Disclosure Statement (PDS){external-link} for more information.

Smart Home Insurance

$250

Worth of complimentary smart sensors for all eligible policies*. Simply choose to include the sensors on your eligible policy and start preventing avoidable accidents today

Up to 6%

Discount on your premium* for every year you use the sensors

Log in to your account.

Log in to your account to view your policy details or make a claim.{sub-heading}

Login

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What are 'smart home sensors'?{yellow-border}

When you sign up for Home and Contents Insurance, you can choose to receive three smart sensors that monitor your home and alert you via a smartphone notification of avoidable household problems such as fire, water damage, and theft. Smarter Homeowners save up to 6%* on their premium.

This is another perk of being a part of the Smart Home Program. Just by being proactive, you’ll be rewarded with a discount on your premium as set out in the PDS and T&Cs.

Where to place your sensors

  • Places prone to water leaks such as washing machines or kitchen sinks

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  • Important points of entry such as doors, windows and cabinets

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  • Places prone to temperature changes such as bathrooms and kitchens

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  • Next to your smoke alarms so they will notify you if they're going off
Person kneeling on a laundry floor placing a smart home sensor
  • Only tracks if sensors are active

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  • iOS 14.1, Android 5.1 and higher

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  • Wifi enabled & wireless

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  • Self-install in minutes

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  • Pet & child friendly

Making a claim{yellow-border}

It can be really tough when things go wrong. So, our claims team is here to make slow, painful claims a thing of the past. For anything straightforward, we work quickly to get you back on track, and for claims that take a little longer - like managing and co-coordinating complex repairs – we’ll always keep you in the loop.

For making a claim

For all common home incidents, lodge your home or contents insurance claim online or call us 24/7/365 on 1300 159 298.

Submit your claim

Looking for emergency help?

If your home is under immediate threat, such as a fire or break-in, call 000. For storm or flood emergencies, you can contact the SES on 132 500.

Have a policy that starts before 1 Oct 2026?{yellow-border}

If you have a policy with a start or renewal date before 1 Oct 2026, you can view important documents about your policy here.

See documents

Important Documents{yellow-border}

Product Disclosure Statement

PDF{sub-tag}
This statement contains all the details of a policy including what’s covered and what’s not, terms and conditions.
https://www.insurance.boq.com.au/partner/documents#household-insurance

Target Market Determination

PDF{sub-tag}
This document describes who a product is appropriate for and any conditions around how the product can be distributed to customers.
https://www.insurance.boq.com.au/partner/documents#household-insurance

Key Fact Sheets

PDF{sub-tag}
This sheet has quick information about a policy, including what are some events covered and not covered. Read the full PDS before making a decision about your insurance.
https://www.insurance.boq.com.au/partner/documents#household-insurance

Honey Financial Services Guide

PDF{sub-tag}
An FSG is designed to assist you in making an informed decision about the services we offer.
https://www.insurance.boq.com.au/partner/documents#fsg

BOQ Financial Services Guide

PDF{sub-tag}
An FSG is designed to assist you in making an informed decision about the services we offer.
https://www.insurance.boq.com.au/partner/documents#fsg

Additional Support

FAQs{link-button}

Supporting Vulnerability{link-button}