Mobile Banking

Banking in the palm of your hand{sub-heading}

Register for mobile banking by contacting us today{sub-heading}

Contact your local branch

Call 1300 55 72 72

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BOQ Mobile features{yellow-border}

BOQ Mobile puts you in charge of how you view BOQ on your mobile device.

View your accounts

See your balances and transaction history along with pending payments and received BPAY View® bills.

Move money

Transfer funds between your accounts, make a payment to a 3rd party account or pay a bill with BPAY.

Locate us

Find a BOQ branch or ATM based on your current location or suburb/postcode.

Call BOQ

Need to talk to us? No need to search for our number - you can call us directly from the BOQ Mobile app.

Calculators

BOQ Mobile gives you access to all our calculators, including Lending, Savings and Income Tax calculators.

Personalisation

Customise BOQ Mobile for how you want to use it. Choose the top feature, how the app looks & your local branch.

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How do I get BOQ Mobile?{yellow-border}

BOQ Internet Banking customers

If you have registered for Internet Banking, you can download BOQ Mobile using the below links:

Apple / iOS
Android
Phone
App Store{link-button}
Google Play{link-button}

BOQ customers without Internet Banking

  1. Register for Internet Banking.
  2. Download the BOQ Mobile app using the links above.
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Important information{yellow-border}

Before you use Mobile Banking, you must view and accept the Electronic Banking Terms and Conditions. You must Log On to Internet Banking to accept the Terms and Conditions before you use Mobile Banking. You will be shown the Electronic Banking Terms and Conditions the first time you Log On to Internet Banking. You can also view them on the Terms and Conditions page at any time.
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FAQs{yellow-border}

What is Mobile Banking?

Mobile Banking allows you to do your banking safely and conveniently on your mobile phone. You can view your account balances, look up transactions, pay your bills, transfer funds, check rates, and locate the nearest ATM or branch.

How do I register for Mobile Banking?

For information on how to apply for Mobile Banking.

Is there a BOQ App I can use on my phone?

BOQ Mobile is currently available in the App StoreSM for iPhone®/iPod touch®/iPad®users, and on Google Play for AndroidTM phone users.

What operating systems are supported?

The following operating systems are supported for the BOQ Mobile app:

  • Android: 9.0 and above
  • iOS: 14.0 and above

You can also access Mobile Banking via your mobile web browser by navigating to ib.boq.mobi.

What is the URL (address) for Mobile Banking?

You can use ib.boq.mobi to navigate directly to Mobile Banking.

How much does Mobile Banking cost?

There are no additional BOQ charges for using Mobile Banking other than the standard Internet Banking fees and charges which can be found in the guides to fees and charges on the Terms and Conditions page.

Please Note: Data charges may apply for accessing BOQ Mobile or Mobile Banking via your mobile browser. Please contact your mobile phone provider for more information.

Why do I keep getting taken back to the sign in screen when I enter my sign in details?

If you are entering your sign in details and are being returned straight back to the sign in screen, please check that you have enabled cookies on your mobile device.

Can I be logged into Internet Banking and Mobile Banking at the same time?

No. You can only have one active Online Banking session in either Internet or Mobile Banking.

What happens if I get locked out of Mobile Banking?

As with Internet Banking you can request a password reset by contacting the Customer Contact Centre on 1300 55 72 72.

Please Note: You will need to use Internet Banking to log on with the temporary password and create your new permanent password before you can sign into Mobile Banking.

I keep getting locked out of my account when I try and sign in on my mobile phone

As with Internet Banking your password is case sensitive - make sure you are entering your password with the correct case.
The error message you see is a prompt to navigate through Mobile Banking using the links within Mobile Banking and not to use the phone's navigation keys/actions. This has been designed as a safety measure to ensure data isn't resent or able to be accessed after a session has ended.
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We’re here to help{yellow-border}

1300 55 72 72

Call our contact centre

Email us

Get in touch

Locate us

Find a branch or ATM

Important information

Apple, iPad, iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android is a trademark of Google Inc.

Conditions, Criteria and Fees Apply.  You should obtain and consider the relevant Product Disclosure Statement (PDS), terms and conditions and Guide to Fees and Charges for the product before making any decision about whether to acquire or continue to hold it.  Full terms and conditions are available online or at any Bank of Queensland branch.