Shareholder FAQs

Email: InvestorRelations@boq.com.au
Phone: 0429 524 095

Our register is managed by Link Market Services Limited. Link's contact details are:

Street
Level 21
10 Eagle Street
Brisbane QLD 4000

Postal
Bank of Queensland Limited
C/O Link Market Services
Locked Bag A14
Sydney South NSW 1235

Enquiries within Australia:  1800 779 639
Enquiries outside Australia: +61 1800 779 639
Facsimile: +61 2 9287 0303

Email: boq@linkmarketservices.com.au
Website: www.linkmarketservices.com.au

BOQ complies with the Corporations Legislation Amendment (Simpler Regulatory System) Act 2007 and our website is now the default method for making our Annual Report available to shareholders. Hard copy Annual Reports will only be sent to shareholders who elect to receive one by updating their Annual Report communication preferences which can be done either by logging in to their account with our share registry Link Market Services or phoning Link Market Services on 1800 779 639. All reports can be viewed and downloaded on the Annual Reports page.

We encourage shareholders to elect to receive all shareholder communications from BOQ via email. Electronic shareholder communication offers considerable benefits for both shareholders and BOQ - shareholders receive prompt information via convenient and secure electronic delivery, there are significant cost savings and communications are environmentally friendly.

Through the Link Market Services login, shareholders can elect to receive e-communications and amend other details of their BOQ shareholding.

There are a few options. If your shares are held on the Issuer Sponsored sub-register in your name, you can login to our share registry Link Market Services and update your address electronically, or fill in and return the Change of Address form which is available on the share registry website. Alternatively, Issuer Sponsored shareholders can request a form by calling the share registry on 1800 779 639.

For Broker Sponsored holders (shares held on the CHESS sub-register), you will need to advise your sponsoring broker in writing of the change.

Yes. BOQ has a DRP available to eligible holders of Ordinary Fully Paid shares. Share are issued or transferred under the DRP Terms and Conditions. 

There are a few options. You can contact our share registry Link Market Services on 1800 779 639 or download and return a Direct Credit form from the share registry's website. 

Alternatively, you can update your details electronically by logging in to the share registry website.

You are not obliged to quote your TFN or ABN; however, tax may be deducted from unfranked portions of payments at the highest marginal rate. To obtain a form to advise your details, either contact the Bank’s share registry on 1800 779 639 or download and return the TFN or ABN Notification form from the share registry's website.

Terms and conditions can be viewed on the Preference shares page of this website.

The only way to sell your shares is through the Australian Securities Exchange (ASX) using a broker. In case you don't have your own broker, the ASX website contains useful information on brokers and comprehensive lists to help you choose a broker that best suits your needs. The ASX webpage on Choosing a broker may be useful.

It is recommended that shareholders obtain independent advice if they are in any doubt as to tax implications relating to their BOQ holding. For more information please visit the ATO website.

For Home Building Society shareholders who acquired BOQ shares through the 2007 merger, more information is available on our tax information page.

In order to assist you with processing a deceased estate query please contact BOQ's share registry, Link Market Services, on 1800 779 639 or  view the appropriate forms via this link. 

The terms of the EIP can be found here.