General enquiries{yellow-border}
Our customer service team are here to help you with any question, from Internet Banking support, to activating your card or reporting a lost or stolen card.
Monday – Friday 8am – 8pm AEDT
Saturday 9am – 5pm AEDT
- Personal Banking (including lost or stolen debit cards)
- Debit Card Activation and PIN management
- Credit Cards
- Changing contact details
- BOQ app and Internet Banking
- BOQ Finance
- Business Banking
[br]Calling Internationally? phone +61 7 3336 2420. This is a reverse charges number for use by callers outside Australia.
Note: If you wish to make a reverse charges call, to avoid the call costs you must request that the local telecommunications service initiate the call.
Outside of these hours and public holidays, you can call us for help with critical services including:
- Reporting a lost or stolen card
- Increasing a Visa Debit card limit for purchases
- Reporting a fraud or scam
- Emergency cash and card requests
- Technical support and password resets to get you back on Internet Banking
- Credit Card support
- Visa Debit Card activation and Pin reset via the automated service
myBOQ[br] mobile app{yellow-border}
Monday – Friday 8am – 8pm AEDT
Saturday 9am – 5pm AEDT
Did you know?
- For all general enquiries and matters relating to myBOQ, you can contact our dedicated support team via the in-app chat located in your myBOQ app (Profile > Help & Support > Contact us)
- For general enquiries and matters relating to BOQ Credit Cards that are managed in the myBOQ please call 1300 55 72 72
Internet Banking{yellow-border}
Connect with the right help{yellow-border}
BOQ Finance enquiries
Phone: 1800 245 614
Monday - Friday 8am - 5pm AEST excluding National Public Holidays
BOQ Specialist enquiries
Phone: 1300 160 160
Monday - Friday 8am - 8pm & Saturday 9am - 5pm AEDT excluding Public Holidays
Financial Difficulty Assistance and Natural Disaster support
If you’re worried you can't pay what you owe, won't be able to manage your upcoming repayments, or you’re having difficulty meeting your repayments, please get in touch – we’re here to help.
For more information, please visit our Financial Difficulty Assistance page.
Feedback and Complaints
Complaints
If, at any time, you’re not satisfied with our products, services, staff or our complaint handling process, we want you to tell us. We’ll listen to your complaint and work with you to resolve it. By telling us what went wrong, you will help us understand how we can improve and prevent mistakes from happening again.
You can tell us about your complaint in branch, by calling us on 1300 55 72 72, or by submitting our online complaints form.
Click here for more information on BOQ’s complaint handling process.{link-button}
Feedback and Compliments
We are always looking for ways to improve, and hearing from customers like you is a key part of that. If you would like to provide feedback, make a suggestion, or just want to call out someone doing a great job, please get in touch.
You can share your feedback, suggestion or compliment in branch, by calling us on 1300 55 72 72, or by submitting our online form. Please note, a personal response may not be provided.
Accessibility
We try to make banking accessible to everyone.
I’ve been contacted by BOQ. How do I know it’s genuine?
System status{yellow-border}
Branch enquiries{yellow-border}
If you're looking for a specific branch, contact details can be found via find a branch{link-button}
Locate us by SMS {link-button}
SMS your suburb name and state (e.g. Paddington NSW) or your four digit postcode to 0448 267 267 (0448 BOQ BOQ).
You will receive a text message in reply detailing the location and phone number of up to four BOQ branches, based on the centre of the suburb, or the primary suburb within the postcode.
BOQ does not charge for the use of this service. It is possible however, that mobile phone carriers may impose charges on their customers for sending or receiving an SMS.
SMS ATM Locator service{link-button}
Text the suburb (eg. Paddington QLD) or postcode or your location to 0488 438 286 (0488 GET ATM) for your nearest ATM or 0448 BOQ BOQ (0448 267 267) for your nearest branch.
You'll then receive a text message with the locations of your nearest ATMs or branches straight away.