Internet and Mobile Banking services are currently available.
We are aware that customers attempting to access their eStatements via the BOQ Mobile apps on either iOS or Android devices are not able to do so as the statements will not load when selected. As a workaround, to access eStatements on your mobile devices, please visit BOQ's Mobile Banking page at https://ib.boq.mobi/Mobile via your mobile device's browser and access your eStatements the same way as the BOQ Mobile App.
We have identified that some Vodafone customers are unable to sign on to BOQ's Mobile Banking App when using Mobile Data and are presented with a black screen. The issue has been ongoing since 10th of May due to Vodafone's service interruptions.
If you are experiencing this issue you can still access the BOQ Mobile Banking App by connecting to Wi-Fi (if available) or via your mobile browser by going to https://ib.boq.mobi/Mobile .
Once Vodafone have resolved the issue you can continue using BOQ Mobile as normal.
If you have questions regarding BOQ Online Banking you can contact our Customer Contact Centre 24 hours a day, 7 days a week on 1300 55 72 72 (+617 3336 2420 if you are calling from outside Australia), or email us.