|We are aware of a global issue causing some customers to receive a time out/error when attempting to send an instant payment via their myBOQ account. Inbound instant payments may also be delayed. We apologise for the inconvenience and are urgently working to resolve the issue.|
|Internet banking and BOQ Mobile|
Our Internet banking and support systems are currently all operational.
We have identified that some Vodafone and Telstra customers are unable to sign on to BOQ's Mobile Banking App when using Mobile Data and are presented with a black screen.
If you are experiencing this issue you can still access the BOQ Mobile Banking App by connecting to Wi-Fi (if available) or via your mobile browser by going to https://ib.boq.mobi/Mobile .