Customer Servicing Delay
14/07/26 12:45pm
We're currently experiencing a technical issue affecting our ability to assist customers that may result in longer than usual wait times via our Contact Centre.
There is no impact to customer accounts, cards, payments, Internet Banking or mobile banking services.
We apologise for any inconvenience and are working to resolve the issue as quickly as possible.
If you need urgent assistance, please contact our Customer Service team on 1300 55 72 72. We will continue to provide updates as more information becomes available.
System Operational
Planned Maintenance
Important Information
Unplanned Outage
Planned system maintenance to myBOQ online banking.
myBOQ is doing some maintenance on our banking systems, which will involve some interruption to our regular services.
myBOQ customers may experience intermittent service interruptions on Monday, 20 July 2026 between 12:00am and 2:30am AEST.
Services that will be unavailable intermittently during the maintenance window:
- myBOQ mobile app
- myBOQ internet banking
- Statements and Documents
- Delays to transfers made to your myBOQ transaction account on Monday. We recommend making sure you have sufficient funds for any planned purchases, bills or transactions available in advance if you think you’ll need it.
Services you can access during the maintenance window:
- In store or online purchases with your debit card (including digital wallets). Reduced limits may apply.
- Withdraw funds from ATMs using debit cards. Reduced limits may apply. We recommend getting cash out in advance if you think you’ll need it.
We’ll keep this page updated with any additional information you need to know, so check back if you’re having any issues.
28/05/2026 2:50pm AEST
We’re aware of an issue affecting some BOQ credit card customers using Apple devices, where the Q Rewards portal is not loading correctly in the myBOQ app.
Our technical teams are working to resolve this as a priority. We’re sorry for the inconvenience and appreciate your patience while we restore this service.
In the meantime, if you need to redeem your Q Rewards points, you can contact our friendly team on 1300 55 72 72 (Option 4).
We’ll keep this page updated with any additional information you need to know.
Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information.
To protect yourself from scams:
- Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem.
- Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from BOQ.
- Don’t click any third-party links received in emails or SMS, even if they claim to be in reference to your banking.
- If something seems suspicious, make contact by phone through a verified website to find out more.
You can find more information and support for scam safety on our Fraud and Scam Assistance page.