Contact us


We welcome your enquiries and feedback. You can contact us directly by phoning or emailing us from the options listed below.


General enquiries 

1300 55 72 72

(24 hours a day, 7 days a week)

For all general enquiries and any matters regarding the categories listed below, call us using the above number. Alternatively, you can click on the options below to email us about your enquiry.

Branch enquiries

If you're looking for a specific branch, contact details can be found on our locate us database.


Credit cards 

1300 55 72 72

(24 hours a day, 7 days a week)

For all general credit card enquiries you can call us using the above number, or for more specific enquiries, please use one of the options below:

  • Gold and platinum card enquiries - 1300 72 31 34
  • American Express® - 1300 366 220
  • Lost/stolen cards - 1800 077 024 (within Australia)
  • Q Rewards™ Centre - 1300 206 349
  • Online - Email credit cards



For those who are deaf, or have a hearing or speech impairment, we can be contacted through the National Relay Service: 

  • Speak & Listen users phone 1300 555 727 then ask for 1300 55 72 72
  • TTY Users 13 36 77


Change my contact details 

To change any of your contact details, please use one of the following options.

  1. Call the contact centre on 1300 55 72 72
  2. Send a secure email via internet banking
  3. Visit your nearest branch


Disputed Transactions 

If you find a transaction on your account statement which you do not recognise or believe to be incorrect please contact your local branch or 1300 557 272 to investigate.


Other contact details




St Andrews Insurance 

1300 363 159 

Bonds Registry

1800 813 902
(For BOQ Retail Bond Queries only)

Email Bonds 

Community and Sponsorship


Email Community and Sponsorship 

EasyPhone Banking

13 72 72

Email EasyPhone Banking 


1800 67 55 11

Email Insurance 

Media centre

Journalist enquiries only

02 8222 2172

Email Media centre 

BOQ Specialist
BOQ Specialist delivers distinctive lending and banking products for medical, dental, veterinary, accounting, financial advisory and high-net worth professionals.

1300 131 141

Email BOQ Specialist 

Private Bank

 1300 764 439 

Contact Private Bank 

Trade Operations

Trade Enabler - 07 3212 3305

Email International 

Shareholder centre

1800 779 639


Share Trading1800 748 977


Solicitors & Conveyancers Bookings Hotline1300 55 11 72  



Contact details for overseas callers 


 Contact Details 


General enquiries+61 7 3336 2420
(24 hours a day, 7 days a week)

This is a reverse charges number for use by callers outside Australia.

Note: If you wish to make a reverse charges call, to avoid the call costs you must request that the local telecommunications service initiate the call.

Lost/stolen credit cards+61 7 3336 2222
Contact Mastercard * Alternatively when calling from outside Australia you can contact the Mastercard scheme in that country for assistance
Contact Visa* Alternatively when calling from outside Australia you can contact the Visa scheme in that country for assistance.

Postal address 


 Contact Details 


General enquiries

Bank of Queensland

GPO Box 898

Brisbane, 4001