Natural disaster support

Bank of Queensland (BOQ) is activating its Emergency Fast Track Relief assistance for customers who have been impacted by severe weather events.

With dangerous conditions affecting regions across the country, the safety of customers is the highest priority. Once safe to do so, impacted BOQ customers are encouraged to contact the Customer Assistance team on 1800 079 866 to discuss the options available to them.

The Fast Track process provides urgent access to support for BOQ customers affected by the severe weather, where they can discuss financial relief available including:

  • 90 day deferral of loan repayments (i.e. Home Loans, Business Loans, Personal Loans) which may be capitalised to the loan over the remaining term;
  • Waiver of fees associated with transactions relating to the financial difficulty assistance;
  • Early release of funds held in customer Term Deposits (including waiver of fee);
  • Temporary overdrafts for transactional accounts.

This support is available for customers across the BOQ Group, including BOQ Specialist and BOQ Finance. To access this support please phone:

For emergency help in severe weather call the State Emergency Service on 132 500 or call 000 for life-threatening emergencies.

Who can I speak with?

It can be devastating when a natural disaster occurs and destroys or damages your home or belongings. During these challenging times, BOQ is here to support you through the recovery. 

Our branches are here to help

You can visit, call or email your local BOQ branch. To locate your closest BOQ branch please visit our branch locator page. 

If you are worried about not being able to meet your financial commitments, you should speak to our Customer Assistance team: 
Our call centre is here to help with general enquiries such as:
  • Get a clearer picture of your accounts with us
  • Connect you to your branch or relationship specialist
  • You can call them on 1300 55 72 72, visit for our operating hours.

BOQ Insurance Customer Information 

If you are an existing BOQ Insurance customer, and have been impacted by recent weather events and need assistance, please call our team on 1300 159 298, or submit a claim here.

Discover more about our insurance produts here.


What other support is available? 

  • To help you calculate how much you can save based on your income and expenses, go to our Budget Planner
  • To help you make an informed decision about your financial future. A range of helpful resources are available from Money Smart.  You may also want to seek legal, financial or tax advice about your circumstances
  • Financial Counsellors can also help you set a budget and identify any government or other relief that may be available to you. Listings of Financial Counsellors can be found at The National Debt Helpline website on 1800 007 007
  • Ask Izzy is a mobile website that connects people who are in crisis with the services they need right now and nearby. To help you with a wide range of support, available within your post code, go to