Help and Support

System status

Learn about BOQ's system status and any upcoming works.

See system status

Internet Banking

The latest Internet Banking news including troubleshooting tips.

Internet Banking News

Fraud and Scam Alerts

Learn about the latest fraud and scams to be aware of.

Read the alerts

Home Page FAQ's

Find answers to your frequently asked questions

Find support with your accounts

Card Management

Find help with your Debit or Credit Card

Manage your card

myBOQ FAQ's

Find answers to myBOQ app questions

myBOQ app help

Losing a loved one

Find information on the steps that need to be taken and answers to common questions

Find help and support

BOQ - Find your account interest

View your interest transactions in Internet Banking.

Produce a statement

myBOQ - Find your account interest

View your interest transactions in the myBOQ app.

Produce a statement

Financial Difficulty Assistance

Find out how we can help

Natural Disaster Support

Find out how we can help

Managing unplanned life moments

Support for when life doesn’t go to plan

Fraud and scam assistance

Get assistance with fraud and scams

Domestic and Family violence assistance

How we can support you

Customer Advocate

BOQ has a Customer Advocate to champion fairness for you

Protecting your money as you get older

Find out how we can support you

Find a Branch or ATM

Locate a branch or ATM near you

Remediation Refunds

Find out how to retrieve remediation refunds

General Enquiries

Find out how you can contact us

Feedback and complaints

Visit our compliments and complaints support page

Branch Network

Visit our branch network support page

Keeping your details up to date

Confirming your details is not just a regulatory requirement; it's a vital step in protecting your information.

Confirm your details

Accessibility

We try to make banking accessible to everyone.

Find help with,

• Hearing, speech or vision impairment
• Interpeter services
• Physical disability
• Remote living

Find accessibility support