Banking with us
Bank with peace of mind
Bank with Peace of Mind{yellow-border}
Australian Government's Financial Claims Scheme{yellow-border}
Australia is fortunate to have one of the safest, most stable and highly regulated banking sectors in the world. At BOQ, we work closely with governing bodies to ensure our customers feel safe and secure. Under the Australian Government's Financial Claims Scheme (FCS), certain deposits are protected up to a limit of $250,000 for each account holder at BOQ. The FCS limit of $250,000 applies to the total sum of all BOQ bank accounts, this includes accounts that are held with BOQ Branches and BOQ Specialist. More information about the FCS and the types of accounts covered can be found at www.fcs.gov.au
Visiting your BOQ branch{yellow-border}
At BOQ we love seeing you in branch, which is why we're taking all the necessary precautions to protect the health and safety of our people and customers. Together we can help stop the spread, stay healthy, and continue to provide the friendly BOQ support you've come to know and love.
In order to do this, we've implemented a few additional measures:
Personal Health
If you are experiencing flu like symptoms (cough, fever, shortness of breath), we ask that you refrain from visiting us in branch, and instead let us assist you via email or phone.
Social Distancing
Avoid contact with others by keeping 1.5 metres between you and other people wherever possible. Please follow the markings as shown on the branch floor.
Practice Good Hygiene
Cover your mouth and nose when you cough and sneeze, and use alcohol-based hand sanitiser regularly.
Zero Tolerance
Please be respectful to our staff. We understand this is a difficult and uncertain time for everyone; however, aggressive and abusive behaviour will not be tolerated. Remember, our team is here to help you!
Managing your banking{yellow-border}
In these uncertain times, we want to ensure you continue to have access to your money, when you need it. Banking from home is simple, secure and convenient with BOQ's Internet and Mobile Banking options.
Internet Banking
To register for Internet Banking, call or visit your local branch or call us on 1300 55 72 72.
Zero Tolerance
Please be respectful to our staff. We understand this is a difficult and uncertain time for everyone; however, aggressive and abusive behaviour will not be tolerated. Remember, our team is here to help you!
BOQ Visa Debit Card
A BOQ Visa Debit Card is a safe and secure way to pay online, over the phone or instore, with contactless payments available. If you don’t have a BOQ Visa Debit Card linked to your account, but you’d like one, you can phone or visit your local branch, send a secure message through BOQ’s Internet Banking or call our friendly Customer Contact Centre on 1300 55 72 72. Visit www.boq.com.au/contact-us for our operating hours.
- Customer Contact Centre: call our customer contact centre on 1300 55 72 72. Visit www.boq.com.au/contact-us for our operating hours.
- Samsung Pay: Tap and pay using your compatible Samsung device. Learn more.
- Contactless payments: The payments industry will be temporarily increasing the contactless card PIN limit from $100 to $200, to help reduce the risk of COVID-19 transmission, by reducing physical contact with the payment terminal. Learn more.