System Operational
Planned Maintenance
Important Information
Unplanned Outage
28/05/2026 2:50pm AEST
We’re aware of an issue affecting some BOQ credit card customers using Apple devices, where the Q Rewards portal is not loading correctly in the myBOQ app.
Our technical teams are working to resolve this as a priority. We’re sorry for the inconvenience and appreciate your patience while we restore this service.
In the meantime, if you need to redeem your Q Rewards points, you can contact our friendly team on 1300 55 72 72 (Option 4).
We’ll keep this page updated with any additional information you need to know.
Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information.
To protect yourself from scams:
- Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem.
- Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from BOQ.
- Don’t click any third-party links received in emails or SMS, even if they claim to be in reference to your banking.
- If something seems suspicious, make contact by phone through a verified website to find out more.
You can find more information and support for scam safety on our Fraud and Scam Assistance page.