System Operational
Planned Maintenance
Important Information
Unplanned Outage
We’re doing some maintenance to our BOQ Classic banking systems, which will involve some interruption to our regular services.
Internet banking and the mobile app will be unavailable on Sunday, 12 July between 2:00am and 4:00am AEST.
Services you can’t access during the maintenance window:
- BOQ Classic Internet Banking and the BOQ Classic mobile app will be unavailable – no transfers between accounts, balance checks, or account details.
Services you can access during the maintenance window:
- In store or online purchases with your debit card (including digital wallets).
- Withdraw funds from ATMs using debit cards.
We’ll keep this page updated with any additional information you need to know, so check back if you’re having any issues.
myBOQ is doing some maintenance on our digital banking systems this weekend which will involve some interruption to our regular services.
Our myBOQ online banking services will be unavailable from 11:45pm Friday, 10 July to 6:00am Saturday, 11 July.
Services you can’t access during the maintenance window:
- myBOQ mobile app
- myBOQ internet banking
Services you can access during the maintenance window:
- In store or online purchases with your debit card (including digital wallets). Reduced limits may apply.
- Transfers made to your transaction account on Saturday morning may be delayed. We recommend making sure you have sufficient funds for any planned purchases, bills or transactions available in advance if you think you’ll need it.
- Withdraw funds from ATMs using debit cards. Reduced limits may apply. We recommend getting cash out in advance if you think you’ll need it.
We’ll keep this page updated with any additional information you need to know, so check back if you’re having any issues.
28/05/2026 2:50pm AEST
We’re aware of an issue affecting some BOQ credit card customers using Apple devices, where the Q Rewards portal is not loading correctly in the myBOQ app.
Our technical teams are working to resolve this as a priority. We’re sorry for the inconvenience and appreciate your patience while we restore this service.
In the meantime, if you need to redeem your Q Rewards points, you can contact our friendly team on 1300 55 72 72 (Option 4).
We’ll keep this page updated with any additional information you need to know.
Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information.
To protect yourself from scams:
- Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem.
- Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from BOQ.
- Don’t click any third-party links received in emails or SMS, even if they claim to be in reference to your banking.
- If something seems suspicious, make contact by phone through a verified website to find out more.
You can find more information and support for scam safety on our Fraud and Scam Assistance page.