About our online security

Your online security is important to us - here's a few things we're doing to protect your personal information and financial transactions.


The computer network is protected by multiple firewalls of different types and all systems are regularly maintained, audited and scrutinised to actively prevent any unauthorised access from the Internet.  Host and network based intrusion detection systems are employed.

Two factor authentication

We offer two factor authentication for customers with a daily Pay Anyone limit of $10,000 or greater.  The BOQ Security Token generates an authentication code that continually changes to ensure maximum protection for your Online Banking transactions. Find out more.

SSL encryption

All transactions on Internet Banking are encrypted using 128 bit SSL encryption. This protects your Personal Access Code and all sensitive information from being accessed by an unauthorised person.

Time out

All Internet Banking sessions have an automatic time out feature to protect your privacy.

How to protect yourself

You play an important part in protecting yourself online - here's a few things you can do to protect your personal information and financial transactions.

Protect your PAC

Your PAC is used to authenticate you when you access Online Banking. You need to ensure you choose a secure PAC and protect it appropriately. Find out more.

Use Anti-Virus software

You can help protect your computer by installing anti-virus software and ensuring it is regularly updated. Your anti-virus software should be checking for threats like malware, worms and trojan horses.

Beware of Malware

If you have malware on your computer you may notice unusual icons, extra toolbars or unexpected behaviour whilst using your computer. If you notice any of these things, or anything else unusual, we recommend checking for virus and spyware. Contact your computer vendor if you are unsure.

Beware of phishing emails & scams

Be careful when opening emails or installing software from unknown senders or locations. If you don't know the sender of the email or the origin of the software / email don't click any links or install any software. BOQ will never send you an email asking you to reconfirm your personal information or access details such as your CAN or PAC.

Be cautious using shared computers

If you are accessing a shared computer (e.g. Internet Cafe or Library) make sure nobody watches you enter your CAN or PAC, don't save the password on the computer, close all browsers and open a new browser window for your Online Banking session and ensure you Log Off and close the browser when you are finished.

Update Your OS and browser

To ensure you receive the latest security patches and updates, turn on automatic updates for your Operating System (OS) and Browser. If you wish to install the updates manually, please visit the website of your chosen OS or Browser.

Don't leave your computer unattended

If you are using Online Banking, don't leave your computer unattended and ensure you Log Off when you've finished. This will help prevent unauthorised access to your information.

Be sure you're dealing with BOQ

Fraudsters often try to imitate BOQ to steal your personal information - follow these tips to be sure you are always dealing with us.

Check the site certificate

If you are unsure if the site you are accessing is BOQ, click the padlock displayed in your address bar and follow the options to view the certificate. The certificate which is displayed should be issued to BOQ with a current valid date range.

Always type www.boq.com.au

Always access Online Banking by typing www.boq.com.au into your browser rather than clicking a link. BOQ will never contact you with an invitation to visit our website or ask you to disclose your CAN or PAC.

Check the colour of your address bar

If you are logging on toe the legitimate BOQ Internet Banking site, your address bar will turn green. This indicates that our Internet Banking is a genuine and secure site. If the address bar is red, it may indicate the site you're accessing is a know fraudulent site.

Internet Banking technical requirements

To ensure you have the best experience using Internet Banking, please ensure your computer / browser meets the following minimum requirements. 

Recommended operating systems

  • Windows® 10
  • Windows® 8.1
  • Windows® 7
  • Mac® OS X 10.10+


Required browser settings

  • JavaScript must be enabled
  • Secure Socket Layer (SSL) must be enabled (preferably 2 and 3)
  • Cookies must be enabled

Recommended browsers


  • IE™ 11+
  • Microsoft Edge 14+
  • Mozilla Firefox® 54+
  • Safari™ 5.1+
  • Chrome™ 59+


  • Safari™ 10.0+
  • Chrome™ 59+
  • Mozilla Firefox® 54+

Mobile Banking technical requirements

To ensure you have the best experience using Mobile Banking, please ensure your Mobile Device meets the following minimum requirements. 

Recommended Apple Devices

iPhone iOS 8.0+

  • iPhone 4s+
  • iPad 2+


Recommended Mobile Devices

Android 5.0+

  • Samsung Galaxy s4+
  • Nexus 4+
  • HTC One M7+
  • all other devices capable of running Android 5.0+