BOQ Security Token
What is a BOQ Security Token?
Why does BOQ provide the BOQ Security Token?
Protecting the integrity of our customers’ financial information is our top priority. As such we provide a superior level of online security by way of the BOQ Security Token.
The BOQ Security Token provides what is known as two-factor authentication. Both a physical device (e.g. the token/smartphone) and a remembered identifier (e.g. a Password) will be needed to authenticate some online transactions. This means, even if another person obtains your Customer Access Number, UserID (if applicable) and Password, they will need the BOQ Security Token to be able to make a payment.
If I have a BOQ Security Token, do I need to use it to log on?
Does everyone need to use the BOQ Security Token?
Does the myBOQ app use BOQ Security Tokens?
How do I get a BOQ Security Token?
If you would like to use the soft token app (BOQ Secure) you will need to do one of the following:
- Call our Customer Contact Centre on 1300 55 72 72 between 8:00am - 5:00pm AEDT, Monday to Friday and 7:00am - 3:00pm AEDT on Saturday (excludes Public Holidays).
- Send a Secure Mail Message (via Internet Banking) advising that you would like to use BOQ Secure to authenticate your Online Banking transactions.
- Attend a branch closest to you.
Alternatively, you can attend your nearest branch to collect a physical BOQ Security Token. The BOQ Security Tokens are not branch specific, so they do not need to be collected from the branch where your account is held.
Is there a cost for a new BOQ Security Token?
The first BOQ Security Token will be issued free of charge for customers where there is only one user of the account. Where additional tokens are required for signatories to an account, a second BOQ Security token will be issued free of charge (this includes BOQ Security Tokens for delegated users where the delegated user is a signatory on the account).
A fee of $50 per token will be charged for:
- additional tokens (if your account has more than two users)
- BOQ Security Tokens required by any delegated users who are not signatories to the account
- replacement tokens where the originally issued token is lost or damaged (only applicable to the physical BOQ Security Token)
Any defective BOQ Security Tokens will be replaced free of charge (only applicable to the physical BOQ Security Token). The replacement fee will also be waived if you report your BOQ Security Token is stolen and you lodge a police report (only applicable to the physical BOQ Security Token).
The same fees and conditions apply for both business and personal banking customers.
How do I use the physical BOQ Security Token?
When completing transactions using Internet or Mobile Banking, instructions on the screen may prompt you to initiate one of two token applications using the BOQ Security Token:
- Token Application #1 (One Time Password) – this issues a unique 8 digit authentication code which you will enter into Internet or Mobile Banking when prompted.
- Token Application #2 (Transaction Signing) – you will be required to enter information about your transaction into the token. This will be used by the token to generate an authentication code uniquely tied to that transaction, which you will then enter into Internet or Mobile Banking when prompted.
How do I use the BOQ Secure Token?
How does the BOQ Security Token work?
The physical BOQ Security Token is not a wireless device. It does not emit any radio waves, frequencies or infrared. In the same way, the BOQ Secure app does not communicate in any way with any other device or service and once installed on a smartphone, will work without any network reception.
The BOQ Security Token works by generating a password that continually changes. Based on information registered with the Bank's central Token Management System when your BOQ Security Token is assigned, it is possible to match these passwords with your Online Banking profile when you transact online.
Do I need to install anything on my computer to use the physical BOQ Security Token?
Do I need to install anything on my smartphone to use the BOQ Secure soft token app?
Which smartphone devices are compatible with BOQ Secure?
BOQ Secure is available on any smartphone device using the following operating systems:
- iOS 8.0 or later (compatible with iPhone, iPad and iPod touch)
- Android 4.1 or later