Switching to BOQ
Easy as 1, 2, 3.
Moving your regular payments over to your BOQ account is easy!
All those direct debits and credits set up on your previous bank accounts can be a pain to change. We’ve made it easy!
Just complete one form, choose option 1 and we’ll take care of the rest!
Or if you’d like a little more control, choose option 2.
We’ll also help you with your salary credit. How easy does that sound!?
To take us up on this offer complete these 3 steps:
1. Open your personal BOQ transaction account
Open an account here if you haven’t already.
2. Switch your payments to BOQ
For Personal Customers *
Complete this Switching to BOQ Form and return to your local branch. Check out our regular payments FAQ for details on managing your Regular Payments.
You can choose…
Option 1: Switch all regular payments.
- We’ll obtain a list of your regular debits and credits (Regular Payments List), performed over the previous 13 months, from your previous financial institution (this can take up to 5 business days)
- Once the list is provided we’ll send notifications to all the Debit Users identified on the Regular Payments List (actioned within 2 days of receiving the list)
- A letter will be sent to you with a list of the switched payments for your records
Option 2: Request the Regular Payments List only.
- We’ll obtain a list of your regular debits and credits (Regular Payments List), performed over the previous 13 months, from your previous financial institution (this can take up to 5 business days)
- Once the list is provided we’ll send a copy of the list to your local branch for collection
- Speak to your branch about how we can help further
Complete this Salary Transfer Request Form and provide to your employer to let them know your account has changed.
For Business Customers
Use this simple letter template which can be completed and provided to your current direct debtors.
3. Your account switching is done
It can take 4 to 6 weeks for all the payments to change over (if you chose option 1), so we recommend keeping sufficient funds in your previous account to cover these payments in the meantime.