Terms and conditions
Terms and Conditions for the myBOQ Everyday Account, Future Saver, Smart Saver and Simple Saver
- myBOQ Deposit Account Interest Rates, Transaction Limits, Fees and Charges
- myBOQ Deposit Accounts General Terms and Conditions
- myBOQ PayID Terms and Conditions
- myBOQ Digital Wallet Terms and Conditions
- myBOQ Mobile App Terms of Use
- myBOQ Electronic Identity Verification Disclosure
- myBOQ Privacy Notice & Consent
BOQ Financial Services Guide
This guide contain information about the financial services we provide, it covers the commission’s staff may receive and the Bank's internal and external dispute resolution processes.
Fees and Charges
YYou can find out about our fees and charges for personal and business banking services by viewing these booklets:
Personal Banking Terms and Conditions
- Deposit Products Terms and Conditions
- Personal Lending Supplementary Terms and Conditions
- Save to Win Account TM Combined Financial Services Guide and Product Disclosure Statement
- Save to Win Account TM Promotion Terms and Conditions
- Save to Win Account - Important Information
- Term Deposit Break Cost Fact Sheet
- Bank of Queensland Bonds Product Disclosure Statement
- BOQ Visa Gift Card Promotion Terms and Conditions
Credit Card Terms and Conditions
Current Terms and Conditions
- Credit Card Fees and Charges Guide
- Credit Card Terms and Conditions and Other Important Information
- Letter of Authority
- Privacy Consent Statement
- BOQ Credit Cards Complimentary Insurance Policy Information Booklet effective 1 November 2023
- BOQ Credit Cards Complimentary Insurance Policy Information Booklet effective 1 July 2025
- Q Rewards Terms and Conditions
- Customer Investigation Request - Credit Card Transactions
Effective 24 November 2025 Terms and Conditions
- Effective 24 November 2025 Variation Notice for changes
- Effective 24 November 2025 Credit Card Terms and Conditions and Other Important Information
- Q Rewards® Terms and Conditions (if applicable to your Account)
- Direct Debit Request form effective 24 November 2025
- For Direct Debit Request before November 24 2025 click here
Insurance Terms and Conditions
Business Banking Terms and Conditions
- Business Transaction and Investment Accounts Terms and Conditions
- Business Lending Supplementary Terms and Conditions
- Facility General Conditions
- Key Terms Summary - General Business Facilities
- Key Terms Summary - Aggregate Trade Facility
- Aggregate Trade Facility - General Conditions
- International Trade Enabler Customer Access Agreement - General Terms and Conditions
- International Trade Enabler Customer Access Agreement - Annexure for Trade Finance Facilities
- BOQ Equipment Finance General Terms
Digital Wallet Terms and Conditions
Current Credit Card Digital Wallet Terms and Conditions
Effective 24 November 2025 Credit Card Digital Wallet Terms and Conditions
Electronic Banking Terms and Conditions
Government Guarantee Terms and Conditions
Interest Rates
You can find out about our Interest Rates for personal and business banking services by viewing these flyers:
Banking Code of Practice
Bank of Queensland Limited ABN 32 009 656 740 (BOQ) AFSL and Australian Credit Licence No 244616 subscribes to the Banking Code of Practice. The Code regulates how we communicate with our customers and handle customer complaints, minimum standards of disclosure regarding our products and services and BOQ’s obligations to assist customers who may be experiencing financial hardship or other personal circumstances impacting their financial position. Compliance with the Code is monitored by the Banking Code Compliance Committee (BCCC), an independent organisation whose role is to ensure subscribing banks are honouring their commitments to customers as set out in the Code.
BOQ Credit Guides
Additional Information
Additional information is also available through: