Credit Card Welcome

Your guide to your new BOQ Credit Card

Step 1. Setting up your BOQ Credit Card{yellow-border}

Congratulations on your new BOQ Credit Card! You will soon receive it in the mail along with your POS/ATM Pin (which will arrive a few days later).

Once you've received your card

Your POS/ATM PIN can be used to access a worldwide ATM network and it also provides extra security when shopping and dining.

  • Be sure to memorise your PIN. Do not disclose it to anyone.
  • Don't forget to sign the back of your card.

Follow the steps on this page to activate your new BOQ credit card. You'll also find some handy links to get you started, including to BOQ Internet Banking, along with your terms and conditions documents.

Step 2. Activating your BOQ Credit Card{yellow-border}

If you've set up your BOQ Internet Banking:

Option 1: Activate using the myBOQ app
  1. Open the myBOQ app
  2. Tap ‘profile’ then ‘manage cards’
  3. Follow the steps to activate your card and set your PIN

Take me there!

If you haven't set up your BOQ Internet Banking yet:

Option 2: Give us a call

Call 1300 55 72 72

Option 3: Visit us in branch

Find your nearest branch

Flexible banking{yellow-border}

Find Your Nearest BOQ ATM

You can withdraw cash or check your account balance at BOQ ATMs fee-free, however, other ATM owners may charge you a fee. Within Australia, any ATM fees should be displayed on the ATM screen before you proceed with the transaction.

Find an ATM

Internet & Mobile Banking

Set up your online and mobile banking at BOQ. Move money, pay bills & more without leaving home!

Online banking

eStatements

Avoid statement fees by registering for eStatements to receive them electronically by email.

Statements

Card protection{yellow-border}

Handy links{yellow-border}

Important information{yellow-border}

Credit Card Terms and Conditions and Other Important Information

PDF{sub-tag}
/content/dam/boq/files/personal/credit-cards/boq-credit-card-terms-and-conditions.pdf

Credit Card Fees and Charges Guide

PDF{sub-tag}
/content/dam/boq/files/personal/credit-cards/credit-card-fees-and-charges-guide.pdf

Direct Debit (Easi-Pay) request form

PDF{sub-tag}
/content/dam/boq/files/personal/credit-cards/credit-card-easipay.pdf

Citigroup Pty Limited Credit Assistance Provider Credit Guide

PDF{sub-tag}
https://www.cdn.citibank.com/v1/augcb/cbol/files/documents/2022/CPL-Credit-Assistance-Provider-Credit-Guide.pdf

BOQ Credit Cards Complimentary Insurance Policy Information Booklet effective 1 November 2023

PDF{sub-tag}
/content/dam/boq/files/personal/credit-cards/credit-cards-complimentary-insurance-terms-and-conditions.pdf

BOQ Credit Cards Complimentary Insurance Policy Information Booklet effective 1 July 2025

PDF{sub-tag}
/content/dam/boq/files/personal/credit-cards/credit-cards-complimentary-insurance-terms-and-conditions-effective-July-2025.pdf

Q Rewards Terms and Conditions

PDF{sub-tag}
/content/dam/boq/files/personal/credit-cards/qrewards-terms-conditions.pdf

Lost your card?{yellow-border}

We're here to help.{yellow-border}