Report a Fraud or Scam

Sometimes a business, such as your favourite restaurant, can trade under a different name to what appears on your statement. Look up the merchant’s name to help identify the purchase.

Also consider that the date on your Internet Banking is the ‘settled date’, which may be a few days after you originally made the purchase.

If you still don't recognise the transaction, call us immediately,

• 1300 55 72 72 24 hours, 7 days a week
• or visit www.boq.com.au/contact-us

If there is a chance you might find the card, we can temporarily block the card while you look for it. Otherwise, we can help arrange a new replacement card for you.

We can assist you with placing a block on your card. If your card has been lost or stolen, call us immediately,

• 1300 55 72 72 24 hours, 7 days a week
• or visit www.boq.com.au/contact-us

Scam funds move quickly. If you are concerned you have fallen victim to a scam, please contact us straight away. We assist customers who have been scammed every day.

Please act fast, call us immediately and we can try to help you recover your funds.

• 1300 55 72 72 24 hours, 7 days a week
• or visit www.boq.com.au/contact-us

If you have received a phishing text message, email or phone call and provided personal information or bank details, call us immediately

• 1300 55 72 72 24 hours, 7 days a week
• or visit www.boq.com.au/contact-us

If you received a BOQ branded phishing text message, email or phone call, but did not provide personal information or bank details, please let us know via email at fraudandscamoperations@boq.com.au.