Getting started

Useful hints and tips for getting the most of out your BOQ account.

Switching your regular payments to BOQ

Move your direct debits and credits set up on your previous bank accounts by following the steps below.

Complete this Switching to BOQ Form and return to your local branch. Check out our regular payments FAQ  for details on managing your Regular Payments.

You can choose to switch all regular payments or request the Regular Payments List only. Click on the button below for a step by step guide on switching your regular payments to BOQ.

Switch your payments

Lost your card?


Card replacement within Australia

To report a lost or stolen card, call 1800 077 024 and follow the prompts. You don’t need to have all cards on your account replaced if a card is lost or stolen, as only the affected card will be cancelled.

Card replacement worldwide

To report a lost or stolen card when you’re outside of Australia, call +61 7 3336 2222 and we will arrange a replacement card. VISA guarantees replacement of a lost or stolen card almost anywhere in the world within 48 hours.

Want to join our online community of advisors?

We invite you to join our BOQ Kitchen, BOQ’s very own online community of advisors. As a special member of the kitchen you will have the chance to tell us your opinion of BOQ’s products and services, see how your great ideas are influencing business decisions and have a sneak peek of new concepts. 

Visit here to join the BOQ Kitchen