Getting Started at BOQ

Getting started

Useful hints and tips for getting the most of out your BOQ account.

Switching your regular payments to BOQ

Move your direct debits and credits set up on your previous bank accounts by following the steps below.

Complete this Switching to BOQ Form and return to your local branch. Check out our regular payments FAQ for details on managing your Regular Payments.

You can choose to switch all regular payments or request the Regular Payments List only. Click on the button below for a step by step guide on switching your regular payments to BOQ.

Switch your payments

Flexible banking at your fingertips

Getting started with BOQ Internet Banking, Mobile Banking and accessing BOQ rediATMs.

Make banking easier with online banking at BOQ. Move money, pay bills & more with online banking.

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BOQ Mobile puts you in charge of how you view BOQ on your mobile device. It will make banking with us even easier and you've got to love that!

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BOQ has partnered with rediATM to provide you with access to even more ATMs across Australia.

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eStatements are electronic versions of your statements and are the easiest way to get your bank statement, which can be accessed through BOQ Internet Banking.

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BOQ Money allows both BOQ customers and non-customers to easily find out where their money is being spent and enables income and expense targets to be created.

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Find your nearest branch or ATM with our FindNearest tool.

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ATM Locator - SMS your suburb name and state (eg. Paddington QLD) to 0488 438 286 (0488 GET ATM).

Lost your card?

To report a lost or stolen card, call 1800 077 024 and follow the prompts. You don’t need to have all cards on your account replaced if a card is lost or stolen, as only the affected card will be cancelled.

To report a lost or stolen card when you’re outside of Australia, call +61 7 3336 2222 and we will arrange a replacement card. VISA guarantees replacement of a lost or stolen card almost anywhere in the world within 48 hours.