• Can I upload Documents online?

    Yes, you can now send us forms and requests, quickly and securely through Internet Banking – Document Upload.

     

     - Speedy Delivery – Faster delivery of documents

     - Peace of Mind –  Documents are received securely online

     - Convenience – Submit your docs anytime

     

    The following request types and documents are currently accepted in Document Upload:

    Note: If you have a request type that is not shown in the table, the appropriate method to return is provided directly on the form 

    Request Type Documents Accepted
    Transaction Dispute

     - Completed Dispute Request form

     - All relevant supporting documents

    Transaction / Payment Trace

     - Signed written request with trace request details

     - All relevant supporting documents

    Letter of Authority

     - Completed Letter of Authority form

     - All relevant supporting documents

    Collections Any document request by the Collections team
    Hardship Any document requested by the Hardship team
    Easipay Request

     - Completed Esipay Request form

     - Signed by all relevant account holders.

    Important: Do not upload personal identification documents such as a passport or driver’s licence

    Your privacy is important to us. In order to maintain your privacy, please ensure that you only provide us with information and/or documentation that is necessary for us to process your request

  • How to submit your documents
    Steps Actions
    Step 1

    Print and complete the required form.

    Ensure all information are completed and any supporting and relevant documents are available

    Please refer to the table above for documents accepted via Document Upload.

    Step 2

    Scan or take a picture of the completed document, including any supporting documents.

    You can choose to take a picture with your phone if you do not have a scanner available. Please ensure the document image is clear. Some forms can be also completed online and saved as PDF

    Step 3

    Log on to Internet Banking and continue on to Q Rewards®/Other Card Functions

    Click on Document Upload icon and submit your document.

     

  • Which Accounts can use Document Upload

    Document Upload is available for Credit Card accounts only. 

  • What document file types are accepted?

    Valid file types are – PDF, DOC, JPEG (or JPG) and PNG.

  • Is there a limit on the size of files?

    Yes, – each file will need to be below the maximum size of 6MB.  You will be able to upload a maximum of 3 documents per request.

  • How long will the request take to complete?

    The time needed to action your request will vary depending on the type of request. We will generally complete the requests within 2-4 business days.

  • Can I check on the status of my request?

    You can if you made the request on the online Document Upload. To check the status of your request, Log on to BOQ Internet Banking and continue on to Q Rewards®/ Other Card Functions. The status of your requests will be shown when you click on the Document Upload icon, in the Uploaded Documents section.