While we strive to offer our customers exceptional service we recognise that sometimes things don’t go as well as they should. We really appreciate it when our customers let us know if we fall short, so we can resolve the problem and ensure a better customer experience next time.
We believe customer feedback is an opportunity to improve what we do and how we do it. So please, if we have fallen short of your expectations, or if we’ve far exceeded them, please let us know!
Compliance under the Banking Code of Practice is monitored by The Banking Code Compliance Committee (BCCC). You can report any breaches of the code directly to the BCCC. For more information, visit their website
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