Important information

From Monday 1 September 2025, BOQ will no longer sell or assist with servicing the Cash Passport Platinum Mastercard.

For existing customers, you can continue using your Cash Passport Platinum Mastercard as you do today to tap swipe or withdraw from ATMs using your anywhere Mastercard is accepted.

You can manage your card including reloads through the Cash Passport My Account or Mobile App.

For important information on the Cash Passport Card, you can visit;

 

 

Global emergency assistance 24/7

24/7 global emergency assistance is only a call away whenever and wherever you are. The Mastercard Cash Passport Card Services team can help suspend or replace your card or organise emergency cash access. 

  • Toll-free number (Australia, 1800 098 231)
  • Toll-free number (International, +44 207 6499 404)

For more information, refer to the Terms and Conditions.