During 2024, BOQ joined the Net-Zero Banking Alliance (NZBA) and became a signatory to the United Nations Principles for Responsible Banking (UN PRB). These steps reflect the BOQ Group’s commitment to supporting our customers in the transition to a low-carbon economy and preparing for Australia’s mandatory climate-related financial disclosure requirements.
With BOQ’s vision to be the bank that customers choose, our priority is to support customers and communities through a fair and inclusive transition, while recognising the challenges ahead for both global and local economies in achieving net zero by 2050.
Our sustainability approach is grounded in creating long-term value and remaining accountable for our impact, ensuring that we deliver meaningful outcomes for our stakeholders and future generations.
Corporate Governance
- Transparent disclosure
- Business conduct and ethics
- Financial and business management
- Compliance
- Sustainable shareholder returns
- Risk management
People & Culture
Creating a place where people love to work through:
- Employee engagement
- Diversity, inclusion and flexibility
- Workplace health and safety
- Investing in developing our people
- Reward and recognition
Suppliers
Supporting our communities through:
- Social Partnerships
- Our Social Procurement Strategy
- Supplier Code of Conduct
- Monitoring and reporting on Modern Slavery
Customers
Putting customers at the heart of everything we do through:
- Transparent, accessible and affordable products
- Being available for customers when and how they want
- Timely customer complaint resolution
- Financial difficulty support
- Information security and privacy protection
Community
Supporting the communities we operate in through:
- Community investment
- Community partnerships
- National fundraising partner
- Employee initiatives
Environment
Responsibly managing our environmental impacts by:
- Efficient use of resources
- Environmentally-friendly property and assets
- Reducing environmental impact of operations
- Understanding environmental impact of our customers
