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May 2021 - Threat and Penalty Scams 

We have seen a rise in Threat and Penalty Scams made against our customers.

Scammers have been calling BOQ customers and impersonating legitimate government or law enforcement agencies. The scammers make threats of arrest, legal action or compromised account activity. Scammers then ask customers to make a payment to them or to a 'secure account'.

To appear legitimate, some scammers may ask for the customer’s local police station and claim they will receive a phone call.  These scammers then spoof (imitate) the police station’s phone number in order to convince the customer of the legitimacy of the call. Unfortunately, this has resulted in some BOQ customers falling victim and making a payment to the scammers.

If you receive any calls claiming to be from a government department or law enforcement agencies making similar threats, hang up the phone immediately. Call the government department or law enforcement agency back on a trusted number e.g. from their website.

If in doubt, contact BOQ urgently on 1300 55 72 72 (24 hours a day, 7 days a week). 

*** Katie - Please remove his text ***
*** Katie - Please remove this text ***

December 2020 - Phishing

BOQ has been alerted to a phishing email that advises you have a new message in your online banking account. The email contains a hyperlink that takes you to a fake BOQ Internet Banking log-in page. The phishing website asks for your Customer Access Number (CAN) and password.

If you receive such an email, do not click any links and do not provide your CAN or password. BOQ will never provide you with a link to log into your Internet Banking. Only access Internet Banking by typing www.boq.com.au into your internet browser. 

If in doubt, contact BOQ urgently on 1300 55 72 72 (24 hours a day, 7 days a week).