We’re committed to better banking
At BOQ, we are dedicated to building relationships with our customers based on trust and transparency. We endeavour to make banking easier and achieve fair outcomes through our complaints process.
To help advocate for our customers, we have appointed a dedicated Customer Advocate who operates independently from our business operations and complaints resolution process.
We want to hear from you
BOQ are committed to ensuring customers are at the heart of everything we do. We would love to hear from you if your experience with BOQ has not lived up to your expectations.
We understand personal relationships are important to our customers. If you wish to provide feedback or make a complaint, contact your local Branch, the BOQ Contact Centre or our Customer Relations team.
Click here to provide your feedback or make a complaint
Telephone our Contact Centre team on 1300 557 272 (24 hours a day, 7 days per week)