What is remediation funds owed

Remediation funds could be underpaid interest, incorrectly charged fees or compensation – and if that’s the case we’d like to apologise for the error, and make things right, by rehoming these funds with owners who we know would like them back.

If we are fixing an error, we will contact you to let you know and give you a refund of any money we owe you. However, we may not be able to get in touch with you because you no longer bank with us or you’ve moved house and have not updated your contact details., 

Please fill out a simple form below and we will begin to investigate and if correct, claim  and send back to you as soon as possible. 

Please complete this form


  • What happens next?

    Group Customer Remediation will respond to your enquiry within 15 business days. If you are identified as being owed remediation funds, proof of identify & account ownership will be required to approve your claim. These documents will be requested upon notification if your enquiry is successful.

    If you have received a letter from BOQ directing you to complete a Remediation Funds Owed enquiry, please input your Unique Identifier Code in the Additional Information text box. The Group Customer Remediation Team will respond to your enquiry within 15 business days.

  • How will this affect my tax return?

    Certain payments may have tax implications.  It is best to speak to a registered tax advisor or visit The Australian Tax Office website for general information.

  • How BOQ keeps your data safe?

    BOQ’s dedicated Financial Crimes Operations (FCO) team helps protect customers against fraud and scams or recover funds if customers fall victim.

    This site is here to help make customers, their families or friends, or the general public, more aware about fraud and scams. You can read about different types of scams, how to protect yourself, latest alerts, and how to report any concerns here.

  • What BOQ does to keep you safe online?

    Bank of Queensland is committed to respecting the privacy of your personal information. 

    This policy statement explains how we collect, store, use and disclose personal information (including credit information and credit eligibility information) and what steps we take to comply with privacy laws. 

    Read the full Privacy Policy document located here