Help and Support
Answering your questions about banking at BOQ
Popular support topics
Latest news and updates
System status
Learn about BOQ's system status and any upcoming works.
Internet Banking
The latest Internet Banking news including troubleshooting tips.
Fraud and Scam Alerts
Learn about the latest fraud and scams to be aware of.
FAQ support pages
Home Page FAQ's
Find answers to your frequently asked questions
Card Management
Find help with your Debit or Credit Card
myBOQ FAQ's
Find answers to myBOQ app questions
Losing a loved one
Find information on the steps that need to be taken and answers to common questions
BOQ - Find your account interest
View your interest transactions in Internet Banking.
myBOQ - Find your account interest
View your interest transactions in the myBOQ app.
More help and support
Financial Difficulty Assistance
Natural Disaster Support
Managing unplanned life moments
Fraud and scam assistance
Domestic and Family violence assistance
Customer Advocate
Protecting your money as you get older
Find a Branch or ATM
Remediation Funds Owed
We're here to help
Accessibility
We try to make banking accessible to everyone.
Find help with,
- Hearing, speech or vision impairment
- Interpeter services
- Physical disability
- Remote living
Contact us
Feedback and complaints