In these difficult times, Bank of Queensland (BOQ) is here for you.

We have put in place a range of financial relief measures to help our customers continue to balance your family budget, make your home loan repayments, or manage your business cash flow and grow.

Whether you’re a personal or business customer, we’re here to help.

    Contact us

    For more information, call 1800 079 866 or apply online now.

    Apply online for assistance

    For more information, please apply online now. If you would prefer to speak to one of our dedicated customer assistance specialists, you can call us on 1800 079 866 or email

    Please note that we are receiving a high volume of enquiries as we work to support all of our customers and ask for your patience during this time.

    Contact numbers  


    1800 079 866 (+61 7 3336 2420)

    BOQ Business

    1800 079 866 (+61 7 3336 2420)

    BOQ Credit Card (Citibank)

    1800 261 300

    BOQ Finance

    1800 079 866 (+61 7 3336 2420)

    BOQ Specialist

    1300 160 160 (+61 2 9293 2121)

    For enquiries not related to COVID-19, please visit our Contact Us page.

COVID19 Health Updates

For the latest guidance on COVID-19, refer to the following official Government sources for advice.

Government Support Measures

BOQ is here to help you understand the COVID-19 relief measures announced by Federal and State governments.

For a list of concessions made available in policy announcements from the Federal and State governments, click here.

For more information please visit and contact your local branch or relationship banker to discuss.