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BOQ Group ready to support customers affected by lockdowns

With a significant number of residents in NSW enduring a strict lockdown, and other states entering snap lockdowns, BOQ Group is committed and ready to assist customers and businesses who are financially impacted or worried about the knock-on effects and need help.

Financial support available to eligible customers affected by a lockdown can include:

  • The ability to defer mortgage and/or loan repayments for a short period;
  • The option to make Interest Only repayments for a short period;
  • Special arrangements in relation to arrears;
  • Early access to Term Deposit funds with wavier of redemption fee; and
  • Waiver of other fees and charges related to non-payment.

To support small and medium businesses impacted by a lockdown, eligible existing business customers will have access to a low interest rate business loan of up to $5 million through the Federal Government’s SME recovery loan scheme. 

For new and existing business customers who wish to take advantage of heavily discounted rates, BOQ Group is offering fixed rates from 2.39% for two years, to continue supporting the growth of the economy1

BOQ customers are encouraged to contact our Customer Assistance team on 1800 079 866 for priority support, or visit any BOQ branch, which will be open during any lockdown periods and following strict COVD-19 safety protocols.

While BOQ branches will be open to serve customers, employees who can work from home have been encouraged to do so. The BOQ Group has also announced vaccination leave, an initiative introduced to assist those who choose to be vaccinated. Eligible BOQ Group employees who wish to receive the COVID-19 vaccinations are eligible for two half days of paid leave under this new scheme. 

COVID19 Health Updates

For the latest guidance on COVID-19, refer to the following official Government sources for advice.

Government Support Measures

BOQ is here to help you understand the COVID-19 relief measures announced by Federal and State governments.

For more information please visit treasury.gov.au/coronavirus and contact your local branch or relationship banker to discuss.