BOQ's Banking Relief Packages

  • Business Banking Relief Package: As part of the Australian Banking Association's (ABA) recently announced industry-wide small business response, BOQ has a new Business Banking Relief Package available to small business customers. This package offers small business customers a deferred repayment period of up to six months on small business loans.
  • Personal Banking Relief Package: To help support everyday Australians also experiencing difficulty in the current environment, BOQ's retail customers can opt to either defer their mortgage repayments or switch to Interest Only repayments for an initial period of three months. At the end of this period, BOQ will work with these customers to assess if further assistance is required. 

For more information, call 1800 079 866 or apply online now.

Apply online for assistance

Fast Track Hardship Assistance

BOQ also continues to offer our Fast Track Hardship Assistance, through which impacted customers can urgently access a range of other financial relief measures, which may include:

  • special arrangements in relation to arrears;
  • early access to Term Deposit funds with waiver of redemption fee; or
  • waiver of other fees and charges related to non-payment.

For more information, call 1800 079 866 or apply online now.

Apply online for assistance

Personal Customers

  • Our branches are open for business and our bankers are there to help you. We’re washing our hands and wiping down shared surfaces more regularly, as well as following the Australian Government’s social distancing guidelines. You can find your closest BOQ branch here.
  • If you are unwell or would prefer to manage your banking in the comfort of your own home, BOQ’s Online Banking service and Mobile Banking app are available to you. If you need help registering for Online Banking, you can call us 24 hours a day, 7 days a week on 1300 55 72 72 (+61 7 3336 2420).
  • Prefer to chat over the phone? Our Customer Connect team is here to assist you 24 hours a day, 7 days a week. Simply dial 1300 55 72 72 (+61 7 3336 2420).
  • To help you save during this difficult period, we’ve made temporary changes to the Bonus Criteria on your Fast Track Saver or Fast Track Starter Account, to make it simpler for you to earn bonus interest on your savings.
  • You can also continue to use any rediATM, a list of locations is available here.

Business Customers

  • Our relationship bankers are ready and available to assist you. We understand the importance of helping you manage cash flow through these challenging times.
  • Please get in contact with your relationship banker who understands your industry and your business, and has the authority to respond to the changing needs of your business.
  • Our teams are ready to respond to general hardship enquiries, as well as more complicated restructures.
  • To help you save during this difficult period, we've made temporary changes to the Bonus Criteria on your Business Performance Saver Account to make it simpler for you to earn bonus interest on your savings. Learn more here. 

For more information, contact your relationship banker or visit your local BOQ branch.

Contact Numbers

BOQ

1800 079 866 (+61 7 3336 2420)

BOQ Business

1800 079 866 (+61 7 3336 2420)

BOQ Credit Card (Citibank)

1800 261 300

BOQ Finance

1800 079 866 (+61 7 3336 2420)

BOQ Specialist

1300 160 160 (+61 2 9293 2121)

 

Stay up to date

For the latest guidance on COVID-19, refer to the Australian Department of Health