Protecting your information
Use the links below to find how we can help:
Government agencies such as the Australian Cyber Security Centre are receiving a high number of reports of COVID-19 related scams targeting the public. It remains BOQ’s priority to ensure we help you stay safe and secure online.
COVID-19 scam techniques seen to date include:
We recommend you take your time and think before you click. If in doubt, we encourage you to validate the authenticity of a message by checking with the sender via another channel (e.g. phone call to a number listed on their corporate website).
If you have given out sensitive data such as your banking password, change your password and contact us immediately.
BOQ will never send you a link to a sign-in page, to confirm your personal details or to access Internet Banking directly. If you receive a suspected phishing email or text message, or you identify unauthorised transactions on your account, please let us know as soon as possible by emailing firstname.lastname@example.org. We also encourage you to report any suspected scam activity to Scamwatch at www.scamwatch.gov.au/report-a-scam