Helping you stay safe and secure online
Cyber Security and Scams
Government agencies such as the Australian Cyber Security Centre are receiving a high number of reports of COVID-19 related scams targeting the public. It remains BOQ’s priority to ensure we help you stay safe and secure online.
COVID-19 scam techniques seen to date include:
- Fake text messages and emails that direct individuals to click on fraudulent links or to provide personal and sensitive data
- Products sold as supposed vaccines
- Illegitimate charities requesting donations
- Phone calls impersonating government authorities and leading health organisations
- Investment opportunities arising from the COVID-19 pandemic.
We recommend you take your time and think before you click. If in doubt, we encourage you to validate the authenticity of a message by checking with the sender via another channel (e.g. phone call to a number listed on their corporate website).
If you have given out sensitive data such as your banking password, change your password and contact us immediately.
Report a scam
BOQ will never send you a link to a sign-in page, to confirm your personal details or to access Internet Banking directly. If you receive a suspected phishing email or text message, or you identify unauthorised transactions on your account, please let us know as soon as possible by emailing firstname.lastname@example.org. We also encourage you to report any suspected scam activity to Scamwatch at www.scamwatch.gov.au/report-a-scam
Remote Access Scams
Remote access scams try to convince you that you have a computer or internet problem and that you need to buy new software to fix the problem.
- Never give an unsolicited caller remote access to your computer.
- Never give your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source. If you receive an unexpected phone call about your computer and remote access is requested – hang up – even if the caller mentions a well-known company.
- Telecommunications providers do not request credit card details over the phone to fix computer or telephone problems and are not affiliated with any companies that do.
- Make sure your computer is protected with regularly updated anti-virus and anti-spyware software, and a good firewall. Research first and only purchase software from a source that you know and trust. If you have fallen victim to a scam or you receive a lot of unsolicited emails and phone calls, consider changing your email address and phone numbers.
If you receive a call like this, make sure you don’t give out any details and hang up straight away.