We're sure you know that it's important to have enough money in your account to cover any scheduled payments you have coming up, like direct debits or cheques, but we understand that life doesn't always go to plan.

We want to help take the stress out of managing your money, so we're changing how we do things by sending you SMS notifications and removing dishonour fees.


  • Dishonoured payment notifications have gone mobile

    From August, we'll now send you an SMS to alert you that a payment was dishonoured or your account has become overdrawn due to insufficient funds in your account.

    We've included one example of the SMS below, so you know what to look out for and can trust that it's from us. While the exact message in the SMS may change, it will always be signed: Thanks, BOQ.

    We also won't ask you to do anything except check your balance.

    This change means you'll no longer receive a phone call or letter from us about the dishonour of a payment that you may have received in the past.

  • What will my SMS look like?
    dishonour fee text
  • We're also saying goodbye to dishonour fees

    We want to make it easier for you to catch up when things don't go to plan, so we are automating our processes and removing the fee when a payment dishonours, these fees will be removed from September 2021. You can learn more about this by reviewing our Fees and Charges.

SMS dishonour notifications

Dishonour fees