BOQ Call Centre Wins International Award
Proving that it really is possible to love a bank, BOQ’s call centre has been recognised as one of the best in the Asia Pacific region.
BOQ was awarded the Silver Medal for Best Contact Centre (mid-sized in-house) at the Contact Center World annual awards dinner held in Singapore on 7 June 2013.
The mid-sized category, for call centres with 51 – 249 agents, was one of the most hotly contested as the majority of institutions fit into this category. Contact centres from over 50 nations were considered as part of the overall awards assessment process.
BOQ’s National Call Centre Manager Rod Attrill said his team prided itself on providing excellence in personal service.
“Our ultimate goal is to make sure that every customer conversation is a positive one – as a smaller independent bank, our focus is on meeting our customers’ needs not treating them as a just another number or following a process for the sake of it,” Mr Attrill said.
“We are supported by a broader company culture which encourages employees to put the customer first and gives them the flexibility to solve any problems they might have.
“This award is great recognition for the team’s efforts and is particularly satisfying as Australian financial services companies have not been particularly successful in this category in the past.”
BOQ has around 100 call centre employees with the majority based in Perth, Western Australia.