Step 1. Setting up your BOQ Credit Card

Congratulations on your new BOQ Credit Card! You will soon receive it in the mail along with your POS/ATM Pin (which will arrive a few days later).

Once you've received your card

Your POS/ATM PIN can be used to access a worldwide ATM network and it also provides extra security when shopping and dining.

  • Be sure to memorise your PIN. Do not disclose it to anyone.
  • Don't forget to sign the back of your card.

Follow the steps on this page to activate your new BOQ credit card. You'll also find some handy links to get you started, including to internet and mobile banking, along with your terms and conditions documents.

 

Step 2. Activating your BOQ Credit Card

If you've set up your Internet Banking:

Option 1: Activate online

1. Log onto BOQ internet banking  – ib.boq.com.au

2. Select your credit card account and go to Q Rewards/ Other Card Functions > Card Activation

3. Enter the One Time Password (OTP)

Take me there! 

If you haven't set up your Internet Banking yet:

Option 2: Give us a call

 Call 1300 55 72 72

Option 3: Visit us in branch

Find your nearest branch

Flexible banking

 

person making an order at the cafe

Find Your Nearest BOQ ATM

Find your nearest rediATM where you can withdraw money and access your account.

Learn more

person using modern mobile phone in cafe

Internet & Mobile Banking

Set up your online and mobile banking at BOQ. Move money, pay bills & more without leaving home!

Learn more

person using modern mobile phone in cafe

eStatements

Avoid statement fees by registering for eStatements to receive them electronically by email.

Learn more

Card protection

 

Visa payWave: a simpler, smarter, safe way to pay

For purchases under $100, spend less time at the register with Visa payWave. Simply wave your card over contactless terminals at participating merchants and be on your way. For more information visit paywave.com.au

Secure PIN

For a speedy and more secure way to pay, use your PIN at terminals for purchases over $100. Your four-digit PIN is used as proof of identify when making over-the-counter transactions at selected merchants. It is designed to make things quicker and easier at point of sale and will generally result in a faster and much more secure transaction process.

Fraudshield®

Your BOQ credit card comes with enhanced fraud protection, something that’s never been more important. Fraudshield® monitors your credit card and informs you immediately of any irregular spending, which is often a sign of fraudulent use.

Lost your card?

 

Card replacement within Australia

To report a lost or stolen card, call 1800 077 024 and follow the prompts. You don’t need to have all cards on your account replaced if a card is lost or stolen, as only the affected card will be cancelled.

Card replacement worldwide

To report a lost or stolen card when you’re outside of Australia, call +61 7 3336 2222 and we will arrange a replacement card. VISA guarantees replacement of a lost or stolen card almost anywhere in the world within 48 hours.

Need help with your BOQ credit card?

Call 1300 55 77 22