Delivering a gold standard of banking

At BOQ, we’re dedicated to delivering a customer experience that’s of a gold medal standard. And like any champion will tell you, a lot of time and effort goes into producing best performance. So whether it’s the in-branch face-to-face experience, or using the new myBOQ app, we want every customer to walk away from the interaction feeling like you’re getting your personal best from BOQ. 

myBOQ app rollout: A relay, not a sprint

Our app rollout is being completed in stages. Now that we’ve launched the platform and got it up and running, we’re busy making plans to move you over and introduce new products to the app. We’re really sweating things now to get everything working seamlessly for the main event. 

Visa Debit Card

We partnered with VISA to give our customers the ability to tap to pay and more ways to manage their spending and security.  

Find out more

Digital Wallet

We got your everyday banking products working harmoniously with your devices and wearables – for seamless, secure payments on the go.

Find out more

Change to cloud based banking

We're leveraging the latest technology to simplify, strengthen and transform how you bank with us.

myBOQ

We launched our exciting new app will make everyday banking simpler and more intuitive.

Find out more

Up next

Expansion of the features and products on the app

We're focused on bringing you more of the features and products you asked for (and some you won’t expect).

Existing Customer Migration

We’re working hard to migrate our existing customers and their accounts over to the myBOQ app and we’ll be in touch when we have confirmed timings. But if you can't wait you can skip the wait and open an account on the myBOQ now.

And so much more

This is just the beginning of what’s changing – we can’t wait to show you more.

Get poised to dive in

The resulting app experience will be something we’re really proud of delivering to you – and we can’t wait for you to dive in and take a look around. And the best part? The app is only the beginning of what other great developments we have in store for you.

myBOQ makes managing your money easier than ever

Speedy and secure access

Instantly login to the myBOQ app with a smile or swipe using face or fingerprint recognition.

Track your bills

Never miss a payment. We’ll give you a heads up when your bills are due, so you can make sure you’ve got the funds available.

Better at budgeting

Manage your money easily. Set spending budgets on specific categories like groceries, bills and more. And get personalised insights and real-time alerts.

Fast, easy payments

Pay or get paid instantly with PayID and Osko. Go hassle-free and schedule regular payments with BPAY.

Round Ups~

Grow your savings whenever you spend. Round up debit card transactions to the nearest dollar and we’ll put the extra change straight into one of your savings accounts.

Live in-app chat

We’re never far away with our dedicated in-app customer service chat. 

Download the myBOQ app!

Getting started is easy. Open and use your account in minutes.

Check your eligibility

You will need:

  • To be aged over 14
  • To be the account holder (applications cannot be completed and submitted by an Executor/Administrator/Power of Attorney/ Legal representative)
  • An Australian residential address
  • An Australian drivers licence or Australian passport
  • An Australian mobile number
  • A smartphone that supports iOS 12.0+ or Android 8.0+

Download myBOQ Mobile App

myBOQ app FAQs

  • Why have you launched myBOQ?

    myBOQ puts you in control of your finances, quickly and easily. It helps you to get the most out of your banking through a seamless and engaging digital banking platform packed with amazing features. myBOQ will continue to develop, growing the digital experience for all BOQ customers. 

  • How is myBOQ different to BOQ Mobile?

    myBOQ is BOQ’s brand-new digital banking platform, launching a range of exciting features and products. Customers who open an Everyday Account, Future Saver, Smart Saver or Simple Saver can manage these within the myBOQ app.

    Customers holding existing BOQ accounts will continue to manage these via BOQ Mobile or internet banking.

    BOQ is committed to providing customers with the best technology, features and services through the myBOQ app. This platform will continue to evolve to meet customer needs and improve their banking experience. 

  • I am already a BOQ customer, can I access myBOQ?

    Of course. But you’ll need to open a new Everyday Account or saver account to access the myBOQ app, as your existing accounts won’t be available.

    Learn more about our Everyday Account here.

    Learn more about our Saver Accounts here. 

    Existing accounts will still be available via Internet Banking or on the BOQ Mobile app. 

  • Is myBOQ Secure?

    To keep your money secure within the app, myBOQ is secured with a 6-digit access code and facial recognition or fingerprint biometric login on compatible devices. A one-time pin is also texted to you to prevent any unauthorised changes to your account.  

     

  • Can I still visit a branch?

    Yes, customers with any myBOQ accounts can visit any BOQ branch for assistance. We also have a dedicated contact centre, and in-app chat should you have any questions or need assistance.  

    To chat to us in the myBOQ app, tap the Profile icon, then Help & Support > App Support > Chat to us now to instantly get connected to a myBOQ agent.

  • How do I open an account?

    You can open an account in just a few minutes right from the myBOQ app or via the “apply now” link on the product site you’re interested in applying for. If you’re an Australian citizen or resident 14 years or older, all you’ll need is an Australian’s driver’s licence, Australian Passport.

  • What accounts are available on myBOQ?

    myBOQ offers a suite of everyday banking products. 

    Everyday Account – Our simple, intuitive everyday transaction account, made even better for you with user-friendly features that help you make the most of your money.

    Learn more

     

    Future Saver and Smart Saver – Our high-interest savings account with easy-to-earn bonus interest, goal tracking and no monthly account fees. Customers between the age of 14-35 will receive a Future Saver account, whilst customers 36 years and older will receive the Smart Saver Account.

    Learn more

     

    Simple Saver– No hoops and no fuss when you just want to save. Simply sit back and watch your savings grow.

    Learn more

  • Can I open a business account?

    myBOQ only offers personal everyday banking accounts.

  • What are the system requirements?

    The myBOQ app is compatible with smartphone devices running iOS 12.0+ and Android™ 8.0+. myBOQ app is free to download however your mobile network provider may charge you for accessing data on your phone.

  • More myBOQ FAQs

    For more myBOQ FAQs, click on the button below.

    More FAQs