A Message from George Frazis - We're here to help

Friday, 20 March 2020

Dear Valued Customer,

I want to assure you personally that we are here for you, and will do everything we can to support your banking needs, particularly during these uncertain times.

We are open for business.

We will continue to help you save, to manage your family budget and to purchase your home. We also understand the heightened importance of helping your family business manage cash flow and grow.

For Personal Banking Customers

We understand the importance of having access to your money.  Your deposits are safe and accessible at BOQ.  Our branches are open for business, and our bankers are there to help you.  We understand that you may need more support during this time, so we are working to put on more bankers to ensure we are able to serve your needs in branches and via the phone.

For Business Banking Customers

For business and self-employed customers, our relationship bankers are ready and available to assist you.  We understand the importance of helping you manage cash flow through these challenging times.

For our small business customers, if your business has been impacted by the COVID-19 situation, we are able to defer loan repayments for up to six months.

Please get in contact with your relationship banker who has the authority to customise our help for you.

Hardship Assistance for all customers

We have put in numerous measures to help support our customers who are facing financial hardship due to COVID-19, through our Fast Track Hardship Assistance. Whether you are a personal or business customer, BOQ is offering urgent access to a range of financial relief measures. Here are just some of the ways we can help:

  • the ability to defer mortgage and/or loan repayments
  • the option to make Interest Only repayments
  • special arrangements in relation to arrears
  • early access to Term Deposit funds with waiver of redemption fee or
  • waiver of other fees and charges related to non-payment.

BOQ is in a strong financial and risk position and well equipped to support our customers during this time.  We have been helping our customers with empathy for 145 years.  These current circumstances have made us even more focused on being there for you, our valued customer.

For more information on how we can help, I encourage you to reach out via the contact details listed here.

Take care


George Frazis

Managing Director and CEO

BOQ Group