BOQ is here to support you during difficult times, because we know life doesn’t always go to plan. If you are concerned about your financial position and feel that you are or will be unable to meet your financial obligations, we may be able to assist you.
Get in touch with our Customer Assistance Team as soon as you can on 1800 079 866 between 8:30 am – 5:00 pm AEST, Monday to Friday.
Common causes of financial difficulty
Common causes of financial difficulty may include but are not limited to the following:
- Changes to employment
- Reduction in income
- Injury, illness or the loss of a loved one
- Relationship breakdown or family violence
- Natural disaster or drought
How we can help you

Depending on your situation, we have a range of options to help you. We may:
- change your loan repayments for a short period to interest only
- postpone your loan repayments for a short period
- extend the term of your loan to reduce your monthly repayment amount
- incorporate any overdue amounts into your loan, then recalculate your repayments to the end of the loan term.
When you contact us, our Customer Assistance team will work with you to find out what options may suit your situation. In circumstances where the recovery of your financial position is unlikely, we will continue to work with you to explore other options, which may include giving you time to sell your property or referring you to seek advice from a financial counsellor.
Try our free budget planner
Our free budget planner can help you to create a realistic monthly budget to assist you manage your money. Just enter your income and expenses to get a clearer picture of your financial position.
What external support is available?
Every state and territory in Australia has free and confidential counselling services where you can get advice. Just go to:
- National Debt Hotline (or call them on 1800 007 007) - a free financial counselling service
- Moneysmart - the Federal Government's free calculators and tips to help you take control of your money
- Australian Banking Association - information for individuals and small businesses on how to manage financial difficulty.
How to apply for financial assistance
Frequently Asked Questions
Contact Us
Call us
Call the Customer Assistance Team on 1800 079 866 between 8:30 am - 5:00 pm AEST, Monday to Friday
Application Form
Download the application form from the "How to apply for financial assistance" section and email or post: Customer Assistance Team, GPO Box 898, Brisbane QLD 4000