Helping you through this difficult time

For our business and self-employed customers, our relationship bankers are ready and available to assist you. We understand the importance of helping you manage cash flow through these challenging times.

Business Loans

We’ll be in touch

We’re currently sending text messages to some of our customers who have accessed BOQ’s COVID-19 Banking Relief Package, to check how this is going and what they’d like to do next. These messages include text only (no links) and ask customers to Reply 1 or 2, depending on their situation.

We’re aware there are also a number of phishing text messages circulating, that ask the recipient to click on a link to access or provide more information. Remember, BOQ will never send you a link to a sign-in page, to confirm your personal details or to access Internet Banking directly. If you receive anything you might be suspicious of, avoid clicking any links and report directly to and Scamwatch at

  • ^Important Information

    Package eligibility
    If your BOQ Business lending facilities are up to date, you may be eligible to access our Banking Relief Package. You will be required to provide some additional information to us and undertake an assessment. If your application is approved, we will send you written confirmation of the changes to your facility. If your application is not approved, a member of the BOQ team will be in touch with you to better understand your situation and discuss your options.

    Package deferral period
    BOQ’s Banking Relief Package gives eligible customers the option of deferring your Business loan repayments for up to six months, with a three month check-in.

    If you’re not in a position to re-start your regular loan repayments after six months, you can apply to extend your repayment deferral period by up to a further four months. A BOQ team member will discuss this option with you when we check-in towards the end of your current repayment deferral period.  Alternatively, if you would like to discuss your options sooner, you can contact our dedicated team on 1800 066 281.

    The extension of your Banking Relief Package by up to a further four months is not automatic or guaranteed. If you choose to apply for an extension beyond your six month repayment deferral period, BOQ will complete a financial assessment and will notify you whether or not your application is approved.

    The financial consequences of deferring your loan repayments
    It's important to understand that while you are deferring your repayments, interest will continue to accrue on your loan balance. Your loan balance will increase as interest is added to the loan, which means you may end up paying more.

    To reduce the total amount you will need to repay over the term of your loan, it’s a good idea to return to making your regular repayments as soon as your circumstances allow. You can also choose to make repayments of any amount to your loan at any time during your repayment deferral period. These repayments will not affect your access to BOQ’s Banking Relief Package.

Contact us

For more information, call 1800 079 866 or apply online now.

Apply online for assistance

For more information, please apply online now. If you would prefer to speak to one of our dedicated customer assistance specialists, you can call us on 1800 079 866 or email

Please note that we are receiving a high volume of enquiries as we work to support all of our customers and ask for your patience during this time.

Contact numbers  


1800 079 866 (+61 7 3336 2420)

BOQ Business

1800 079 866 (+61 7 3336 2420)

BOQ Credit Card (Citibank)

1800 261 300

BOQ Finance

1800 079 866 (+61 7 3336 2420)

BOQ Specialist

1300 160 160 (+61 2 9293 2121)

For enquiries not related to COVID-19, please visit our Contact Us page.