Helping you through this difficult time

For our business and self-employed customers, our relationship bankers are ready and available to assist you. We understand the importance of helping you manage cash flow through these challenging times.

Business Loans

Business Banking Relief Package

Business customers may be eligible to defer repayments on business loans for up to six months. This is available to businesses whose Total Business Related Exposure with BOQ is up to $10 million.^ Please contact your local branch or relationship manager to discuss your relief options.
Apply online for assistance

If you’re not in a position to re-start your regular repayments after six months, you may be able to extend your deferral period by up to an additional four months. If you're already accessing our Banking Relief Package, we'll discuss this option with you when we check-in throughout your deferral period.
 
We’ll be in touch

We’re currently sending text messages to some of our customers who have accessed BOQ’s COVID-19 Banking Relief Package, to check how this is going and what they’d like to do next. These messages include text only (no links) and ask customers to Reply 1 or 2, depending on their situation.

We’re aware there are also a number of phishing text messages circulating, that ask the recipient to click on a link to access or provide more information. Remember, BOQ will never send you a link to a sign-in page, to confirm your personal details or to access Internet Banking directly. If you receive anything you might be suspicious of, avoid clicking any links and report directly to financialcrimes@boq.com.au and Scamwatch at https://www.scamwatch.gov.au/report-a-scam

SME Guarantee Scheme

Small to medium businesses and not-for-profit organisations with an annual turnover of less than $50 million can apply to access an unsecured overdraft of up to $250,000, with no repayments for six months.

Learn more

One Year Interest Only

If you hold an existing variable rate Business Term Loan and your Total Business Related Exposure with BOQ is less than $3 million, you can switch to a one year Interest Only period or extend an expiring Interest Only term for an additional year (excluding leasing customers). Please call your Relationship Manager or visit your local BOQ branch for more information.

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Reduced Business Lending Rates

We recently reduced our Business Term Loans and Business Overdrafts interest rates by 0.35% per annum to help businesses manage their cash flow.

View current rates
  • ^Important Information

    If you have applied for BOQ’s Personal or Business Banking Relief Package, provided your lending facilities are up to date we will provide relief in accordance with our package. Written confirmation of the changes to your facility will be sent to you within 30 days. If your circumstances differ, we will be in contact to discuss your specific circumstances with you. Please note we are receiving a high volume of enquiries as we work to support all of our customers and appreciate your patience during this time.

  • Existing GIO policy holders (with policies up to and including 30 June 2020) also have access to cancellations to insurance and/or refunds on unused portions of cancelled policy premiums, with no admin or cancellation fees. 
  • Please contact GIO on 13 10 10 or visit the GIO Insurance Business Relief page to discuss the insurance relief options available to you. Find out more.

* Effective for renewals or monthly premiums from 1 March - 30 June 2020

** Effective 01 April – 30 June 2020  

Contact us

For more information, call 1800 079 866 or apply online now.

Apply online for assistance

For more information, please apply online now. If you would prefer to speak to one of our dedicated customer assistance specialists, you can call us on 1800 079 866 or email CustomerAssistanceTeam@boq.com.au.

Please note that we are receiving a high volume of enquiries as we work to support all of our customers and ask for your patience during this time.

Contact numbers  

BOQ

1800 079 866 (+61 7 3336 2420)

BOQ Business

1800 079 866 (+61 7 3336 2420)

BOQ Credit Card (Citibank)

1800 261 300

BOQ Finance

1800 079 866 (+61 7 3336 2420)

BOQ Specialist

1300 160 160 (+61 2 9293 2121)

For enquiries not related to COVID-19, please visit our Contact Us page.