Business Customer Support
Use the links below to find how we can help:
For our business and self-employed customers, our relationship bankers are ready and available to assist you. We understand the importance of helping you manage cash flow through these challenging times.
It’s important to understand that while you are deferring your repayments, interest will continue to accrue on your loan balance. Your loan balance will increase as interest is added to the loan, which means you may end up paying more. You can use BOQ’s Loan Deferral Calculator to understand what deferring your repayments would mean for your loan.
We’re currently sending text messages to some of our customers who have accessed BOQ’s COVID-19 Banking Relief Package, to check how this is going and what they’d like to do next. These messages include text only (no links) and ask customers to Reply 1 or 2, depending on their situation.
We’re aware there are also a number of phishing text messages circulating, that ask the recipient to click on a link to access or provide more information. Remember, BOQ will never send you a link to a sign-in page, to confirm your personal details or to access Internet Banking directly. If you receive anything you might be suspicious of, avoid clicking any links and report directly to financialcrimes@boq.com.au and Scamwatch at https://www.scamwatch.gov.au/report-a-scam
For more information, please apply online now. If you would prefer to speak to one of our dedicated customer assistance specialists, you can call us on 1800 079 866 or email CustomerAssistanceTeam@boq.com.au.
Please note that we are receiving a high volume of enquiries as we work to support all of our customers and ask for your patience during this time.
Contact numbers | |
---|---|
BOQ |
1800 079 866 (+61 7 3336 2420) |
BOQ Business |
1800 079 866 (+61 7 3336 2420) |
BOQ Credit Card (Citibank) |
1800 261 300 |
BOQ Finance |
1800 079 866 (+61 7 3336 2420) |
BOQ Specialist |
1300 160 160 (+61 2 9293 2121) |
For enquiries not related to COVID-19, please visit our Contact Us page.