Helping you through this difficult time

For our business and self-employed customers, our relationship bankers are ready and available to assist you. We understand the importance of helping you manage cash flow through these challenging times.

Business Loans

We’ll be in touch

We’re currently sending text messages to some of our customers who have accessed BOQ’s COVID-19 Banking Relief Package, to check how this is going and what they’d like to do next. These messages include text only (no links) and ask customers to Reply 1 or 2, depending on their situation.

We’re aware there are also a number of phishing text messages circulating, that ask the recipient to click on a link to access or provide more information. Remember, BOQ will never send you a link to a sign-in page, to confirm your personal details or to access Internet Banking directly. If you receive anything you might be suspicious of, avoid clicking any links and report directly to and Scamwatch at

  • ^Important Information

    If you have applied for BOQ’s Personal or Business Banking Relief Package, provided your lending facilities are up to date we will provide relief in accordance with our package. Written confirmation of the changes to your facility will be sent to you within 30 days. If your circumstances differ, we will be in contact to discuss your specific circumstances with you. Please note we are receiving a high volume of enquiries as we work to support all of our customers and appreciate your patience during this time.

  • Existing GIO policy holders (with policies up to and including 30 June 2020) also have access to cancellations to insurance and/or refunds on unused portions of cancelled policy premiums, with no admin or cancellation fees. 
  • Please contact GIO on 13 10 10 or visit the GIO Insurance Business Relief page to discuss the insurance relief options available to you. Find out more.

* Effective for renewals or monthly premiums from 1 March - 30 June 2020

** Effective 01 April – 30 June 2020  

Contact us

For more information, call 1800 079 866 or apply online now.

Apply online for assistance

For more information, please apply online now. If you would prefer to speak to one of our dedicated customer assistance specialists, you can call us on 1800 079 866 or email

Please note that we are receiving a high volume of enquiries as we work to support all of our customers and ask for your patience during this time.

Contact numbers  


1800 079 866 (+61 7 3336 2420)

BOQ Business

1800 079 866 (+61 7 3336 2420)

BOQ Credit Card (Citibank)

1800 261 300

BOQ Finance

1800 079 866 (+61 7 3336 2420)

BOQ Specialist

1300 160 160 (+61 2 9293 2121)

For enquiries not related to COVID-19, please visit our Contact Us page.