• How do I access Q Rewards / Other Card Functions?

    If you have a BOQ credit card, you can access Other Card Functions from the Account Details page by selecting your nominated credit card then pressing the Q Rewards / Other Card functions button.

  • Why can’t I perform a cash advance when I have available funds?

    On your Credit Card the cash advance limit is the same as your credit limit, over-payments are excluded and not available for cash advance. If you decide to over-pay your card the additional funds over your credit limit will not be available as a cash advance but are available to use for purchases. When the available balance is less than the credit limit then the maximum cash advance is determined by the lower of the available balance or the credit limit less any cash advances.

    The above applies to all cash advances via both Internet banking and ATM’s.

    Below are a number of examples to help with your understanding:

    Example One:

    $1000 credit limit, $5000 paid into account, $500 purchases:
    Available balance = $5500 (1000+5000-500) Cash Available = $1000 ($1000 limit).

    Example Two:

    $1000 credit limit, $5000 paid into account, $500 purchases, $500 cash advances:
    Available balance = $5000 (1000+5000-500-500) Cash Available = $500 ($1000 limit less $500 cash advances).

    Example Three:

    $1000 credit limit, $500 paid into account, $700 purchases, $300 cash advances:
    Available balance = $500 (1000+500-700-300) Cash Available = $500 (In this example, the Cash Available is the lower of (a) Available Balance $500 and (b) $1000 limit less $300 cash advances = $700.

    Example Four:

    $1000 credit limit, $500 paid into account, $300 purchases, $700 cash advances:
    Available balance = $500 (1000+500-300-700) Cash Available = $300 (In this example, the Cash Available is the lower of (a) Available Balance $500 and (b) $1000 limit less $700 cash advances =$300.