• Why do I see a Security Alert when trying to log on to Internet Banking?

    It is important that you read all security alerts. The alert could indicate that your PC does not have the latest security patches applied to it or is attempting to access a site that is not BOQ. We recommend that you keep your operating system and browser up to date to ensure you receive the latest security patches.

  • Why do I get error message “The details entered are invalid…” when I try to Log on to Internet Banking?

    This is most likely due to an incorrect Customer Access Number (CAN) and Personal Access Code (PAC) combination has been entered. Please check you are using the correct CAN and PAC and that CAPS LOCK is not on.

  • Why can’t I access Internet Banking?

    If you can't access the Internet Banking Log On page after clicking on the Internet Banking link from the BOQ website, the problem may be one of the following:

    • Your browser is not supported - please compare your browser and browser version with those listed on the Online Banking Security page. Please ensure you are using one of the listed browsers and browser versions and it is up to date.
    • if you are using a recommended browser and browser version, the problem may be related to the browser settings being changed from the default. This can happen without your knowledge, for example you may have installed some new software such as anti-virus or firewall software. Please reset your browser settings back to the default in order for Internet Banking to work correctly.

    For more information on technical requirements and browser settings, the Online Banking Security page contains information on the required browser settings.